Intro Chat Software Comparison
There is no motive live chat should not be simple. Chat Software Comparison
It’s all about connecting with your customers and giving them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface using tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat program which aids small companies provide instant answers and convert more prospects.
You’re not going to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather simple to communicate with customers who need answers quickly.
So let’s have a deeper look into the live chat system to understand who it is ideal for and all of the features are impressive.
Pure Chat is a live chat software which lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the net and decided that it’s normally positive ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the program is easy to setup and navigate because of its user-friendly interface. They also enjoy the way the tab switches to an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a positive review of Pure Chat on G2 Crowd said they have been able to convince customers to commit to a buy within moments of communicating via the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He clarified that making it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the right time depends on how well you can track your visitors. By way of instance, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your site in real time. So if somebody is considering a pair of sneakers that you sell on your website, you understand exactly what to start speaking about, and you have the tools for making canned answers for certain components of your website. Chat Software Comparison
The obvious start to this particular review is the true chat interface. Does it feel useable for both novices and advanced users?
Everything starts by revealing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees all the customer information and interactions that have happened in the past. It works exactly like an instant messenger, (where the talks come in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you are available for chatting to ensure clients know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of a code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the conversation box appears like before, during and after the dialog. Feel free to change about colors, set triggers for when the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You have the opportunity to go with the default stylings (which is nice,) however, the design tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for those who would like to manage live chats while on the go. For instance, if you need to leave the office but still want to provide the best support out there, you won’t need to worry about it using a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when viewing who’s on your site in real time. Your customer service is constantly handled, since it works just like texting from the cell phone.
The reporting is just one of the strongest parts of Chat, because it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and imagery for seeing chat metrics with time. It is possible to monitor your customer satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you will discover for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is filled with information about the best way best to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to have to finish the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are potential and they also offer email support in-app and on the web site for many plans. Chat Software Comparison
Pure Chat doesn’t have a free trial. But you do not need one at all, since the company delivers a solid free plan you could continue to use for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a wide set of features that you don’t get with the free package.
Let us Look at what programs you can Pick from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, a 1 day chat history and native mobile apps.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you receive everything from the former plan and support for ten consumers, five sites, an infinite chat history and also the capacity to eliminate the Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep down expenses. In this report, we share with you some answers from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that aren’t pleased with their services. Read these instructions to find out the cancelation terms and other details.
Can brokers use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to react to customers’ queries from anyplace.
When choosing a live chat software, it’s important that the program integrates with other applications your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for testing and tiny operations with just a few goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with large aid groups. Chat Software Comparison