Why choose Crisp? Chat Software For Companies
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup too. You will know how to compare live chats and which metrics could be significant for you too. Chat Software For Companies
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core feature and metrics we were searching for.
What did we use before?
We’ve Used several other live chat earlier, which somehow shifted their focus from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing seems to outperform the benefit. So our decision was clear at that moment: we needed to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live talks we attempted had that feature, some at higher price tags, others together with a poorly executed search feature, and so the history was not accessible. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake once. We can not restrict on the contacts we make because we actually want to earn contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They believe the same way we do in Storyblokwe do not wish to restrict the consumer to the use of the system (eg. Content entries or entries ), we would like to scale as their staff scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a guest is on precisely the same site for over 30 seconds”. Those triggers are a fantastic way to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most options we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics those live chats provide. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we like to send certain emails to particular target groups and : we really like the implementation in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of agents
The broker seats is kinda Intriguing, it’s something you can control. You could choose one account for the entire group (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to get this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We have begun to compare the very first paid plan against most of the high tier programs to see how the price scales . The greatest costs we found were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and saw their highest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for testing. Chat Software For Companies
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key channels. We do not really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our tools already – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to these, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers a single station to answer to your users employing a simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for the clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade plans and attribute with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”end” and those attribute we did not need but might have to pay for. We’re pleased to say we think we got the very best fit for us, perhaps it will fit as well for you. We saw the list of 8 aspects above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And businesses all over the world. We could have had the same experience with other live chats too, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of customers that are looking for a live discussion themselves. We have upgraded to the Crisp endless plan a while ago, and are glad we made that decision. If you’ve got a question or want to inform us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us using Crisp! Chat Software For Companies