Introduction Chat Software
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party customer. There are lots of customizable aspects of the tool, and using live chat which can be found on your site is a procedure that can be completed in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Software
The Live chat app itself is a great deal more involved than your average client. You will have the ability to see every one of those visitors which are on your site at any given time, in addition to their IP address, their referral source, their local time, operating system and much more. Though some of this information will be a whole lot more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You are attracted to a website that seems a little old fashioned. It looks like it is full of ads, except it is just a website version of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your greeting message and company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s main theme.
If You Would like to match your Site’s style, you are able to customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving agents. Another representative can follow-up the case and answer within seconds. It is useful when an agent does not have the knowledge to solve the instance. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat Software
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole site. The picture on the main page is a Stock image which provides you the impression that everything there does not have any personality too. The movie tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of character might not have any effect on customer service on your site, it certainly discourages people like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and annually. Paying annually is the best option or all of the plans. They offer 3 plans — small business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor info provides you an insight into what customers are searching for. You’ve got tons of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the application, you may discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support can be attempted with no price for 30 days. All features (out of further operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you if you do not take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” form of charging and service that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period if you would like to keep from there. Chat Software