Intro Chat Software Reviews
There’s no reason live chat shouldn’t be simple. Chat Software Reviews
It is all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has another strategy.
Pure Chat is a live chat program which helps small companies deliver instant answers and convert more leads.
You are not likely to locate anything mad with this particular tool, but that’s the glory of it. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let’s take a deeper look to the live chat platform to understand who it’s ideal for and which of those features are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it’s normally positive evaluations. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is easy to set up and navigate because of its user friendly interface. They also enjoy how the tab switches into an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they were able to convince customers to commit to a purchase within moments of communicating via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Useful Negative User Review
A user who left a negative review of Pure Chat on Capterra complained about getting timed out without notifications. He explained that making it hard to maintain agents who have retail responsibilities on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you may track your visitors. By way of instance, if you’re sitting on the Chat backend you have the capability to see which users are browsing your site in real time. So if somebody is looking at a pair of shoes you sell on your website, you know exactly what to start talking about, and you have the tools for making canned answers for specific components of your site. Chat Software Reviews
The obvious start to this review is the true chat interface. Does it feel useable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (where the chats arrive in real time ), but it also lets you see previous transcripts and reps have spoken to a client before.”
Notifications are sent to you when a conversation comes in, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the chat box looks like prior to, during and following the conversation. Feel free to change around colours, set causes for when the chat box pops open and configure the forms that you need people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would love to handle live chats while on the move. By way of instance, if you have to leave the office but still want to give the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all of the features that you would find on the normal dashboard are taken over to the mobile programs. You’ve got settings for actually carrying out the chats, along with setting your accessibility, handling transcripts and more. This gives you a little boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real-time. Your customer support is continually managed, since it works like texting from the cell phone.
The coverage is one of the strongest parts of Chat, because it not only provides you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other solutions you will discover for live chat. By way of instance, a blog is supplied for reading about updates and tips, while the Guides page is full of advice on the best way to sell online, how to manage rude clients, how to get more live chats and more.
The FAQ page offers you an notion of what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email support in-app and about the web site for all programs. Chat Software Reviews
Pure Chat does not have a free trial. But you don’t need one at all, since the company delivers a strong free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of features you don’t get together with the free bundle.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for a single user, 1 website, boundless chats each month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 consumers, two websites, unlimited chats per month, a 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five users, three sites and 90 days of chat history.
Growth — For $100 a month you get everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and also the capacity to remove the Pure Chat branding.
We like the Free plan for individuals simply testing out the machine, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can help you keep down expenses. In this article, we discuss with you a few responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t satisfied with their services. Read these directions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat software, it is essential that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for testing and tiny operations with only a couple of goods and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for companies with big support groups. Chat Software Reviews