Why choose Crisp? Chat Solutions Comparison
In this article I’ll cover our Experience with Crisp, the reason we switched, and how you can make the right decision for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you too. Chat Solutions Comparison
How was that decision made?
Looking at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service rather than quantity and the pricing seems to outperform the advantage. So our choice was clear at that moment: we needed to proceed.
We found 14 days history, 30 days History and history (for higher plans this is common), also here the cost scaling was interesting. All live chats we attempted had this feature, a few at higher price tags, others together with a poorly implemented search feature, therefore the background was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us?” – and that was wrong – we made that mistake already once. We can’t restrict on the contacts we make because we actually want to make contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do at Storyblokwe do not wish to limit the user to the usage of this machine (eg. Content entries or entries ), we would like to scale as their team scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we analyzed and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics people live chats offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we like to send certain mails to specific target groups and : we really enjoy the implementation in the Crisp client. It’s simple and fulfilled our needs at a reasonable price tag.
Number of agents
The agent chairs is rather Interesting, it’s something you can control. You could choose 1 account for the entire team (which is cheap with most solutions), or you could go for a single seat for each team member. Since we like to get this personal approach to our clients the idea of using one accounts for the entire group was dropped immediately. We have begun to compare the very first paid program contrary to the majority of the high tier programs to see the way the cost scales again. The highest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for analyzing. Chat Solutions Comparison
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We don’t really use integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we focused on how they operate and function with Slack. We analyzed some of them and most are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for your clients. That is precisely what we were searching for as we evaluated other solutions.
This one is tricky. If you read The past few things you noticed that we compared the lower tier programs and attribute together with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those feature we didn’t need but would need to cover. We’re pleased to say we think we have the best fit for us, perhaps it will fit as well for you. We found that the list of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We could have had exactly the exact same experience with other live chats too, but the price combined with the attribute set Crisp does offer, we would and already do recommend it to all clients that are looking for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are thankful that we made that decision. In case you have a question or wish to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Chat Solutions Comparison