Introduction Chat Solutions Comparison
There’s no motive live chat shouldn’t be simple. Chat Solutions Comparison
It is all about connecting with your clients and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores offer you a far too intimidating interface using tools that are overkill for such a rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which helps small companies provide instant replies and convert more leads.
You are not going to locate anything crazy with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather simple to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat platform to understand who it’s best for and which of the features are impressive.
Pure Chat is a live chat software that lets users communicate with their customers directly on their website. Its attributes include unlimited brokers, boundless chats, full chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the web and determined that it has generally positive evaluations. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is simple to setup and navigate because of its user friendly interface. They also like the way the tab switches to an email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable overview of Chat on G2 Crowd stated they have been in a position to convince customers to commit to a purchase within moments of communicating through the app. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about getting timed out with notifications. He explained that making it difficult to keep agents who have retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your visitors. For instance, if you are sitting on the Chat backend you’ve got the capability to view which users are browsing your website in real time. So if somebody is considering a pair of shoes you sell on your site, you know precisely what to begin speaking about, and you have the instruments for making canned answers for specific parts of your website. Chat Solutions Comparison
The obvious start to this review is that the true chat interface. Does this feel useable for both novices and advanced users?
Everything starts by showing a chat box to the new visitor. If they’ve been to your website before, the representative on the backend sees each of the customer information and interactions that have happened before. It functions just like an instant messenger, (in which the talks come in real time ), but it also lets you view previous transcripts and reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re available for chatting to ensure clients know when you are online.
Implementing a conversation box on your site only takes a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like prior to, during and following the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default option stylings (which can be nice,) however, the design tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android apps are offered for those who would like to handle live chats while on the go. For instance, if you need to leave the office but still want to provide the best support on the market, you won’t have to fret about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all taken over to the mobile apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it isn’t important where you are when viewing who is on your site in real time. Your customer support is constantly managed, as it works just like texting from the phone.
The reporting is one of the strongest parts of Pure Chat, since it not only gives you the functionality for exporting accounts, but it supplies amazing graphs and vision for seeing chat metrics over time. It is possible to track your client satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you’ll find for live chat. By way of instance, a blog is provided for studying about updates and tips, while the Guides page is full of advice about the best way best to sell online, how to handle rude customers, the way to obtain more live chats and more.
The FAQ page offers you an idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are potential and they also provide email service in-app and on the website for many plans. Chat Solutions Comparison
Pure Chat doesn’t have a free trial. However, you don’t need one at all, since the provider offers a solid free plan you could continue to use for as long as you want. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get together with the free package.
Let’s Look at what plans you can choose from:
Free — For $0 you get support for a single user, 1 website, boundless chats per month, a one day chat history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, a 30 day chat background, native mobile apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 a month you get everything out of the previous plan and support for ten consumers, five websites, an infinite chat history and the capacity to remove the Chat branding.
We enjoy the Free program for people just testing out the system, but the true functionality comes into play when you choose the Starter Plan. The only gripe I have is that you have to receive all the way up into the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep down expenses. In this report, we discuss with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that aren’t pleased with their services. Read the following directions to find out the cancelation terms and other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When deciding upon a live chat program, it is essential that the program integrates with other software your business is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for testing and small operations with just a few goods and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big aid groups. Chat Solutions Comparison