Why choose Crisp? Chat Solutions
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the perfect choice for your company and startup as well. You will understand how to compare live chats and which metrics might be important for you too. Chat Solutions
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which somehow shifted their attention from a live conversation to an”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re looking for quality support rather than quantity and the pricing seems to outperform the advantage. Our choice was apparent at the moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we tried had this feature, a few at higher price tags, others combined with a poorly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, but also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will talk with us” – and that was wrong – we made that mistake already once. We can’t limit on the contacts we create because we actually want to make contact with all of them. Unlimited contacts was what we were searching for (in an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is huge! They think the same way we do at Storyblokwe do not want to limit the user to the use of this machine (eg. Content entries or contacts), we want to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid program.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics those live chats offer. In all honesty, we are not sending many emails, because we also hate spam on our side. So we like to send specific emails to particular target groups and : we really enjoy the implementation in the Crisp client. It is simple and satisfied our needs at a reasonable price tag.
Number of brokers
The agent chairs is rather Intriguing, it is something that you can control. You could choose one accounts for the entire group (which can be cheap with the majority of options ), or you could go for a single chair for every team member. Since we like to have this personal approach to our customers the notion of using one account for the entire group was dropped instantly. We’ve begun to compare the first paid plan against the majority of the high tier plans to see how the price scales . The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw that their highest bundle has unlimited agents chairs included. Also, their free strategy allowed 2 agents, which was excellent for analyzing. Chat Solutions
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and added most of our resources – so we concentrated on how they work and perform with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single channel to answer to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and feature together with the maximum tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competition because of the expensive”ending” and those feature we did not need but would need to pay for. We are glad to say we think we got the very best fit for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you want to find your own best match.
We made contact with unbelievable great people (thank You!) And businesses all around the globe. We could have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and do recommend it to all of clients that are searching for a live discussion . We have upgraded to the Crisp unlimited plan a while ago, and are glad we made that choice. In case you’ve got a query or wish to tell us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Chat Solutions