Why choose Crisp? Chat Solutions For Business
In this article I’ll cover our Expertise with Crisp, the reason we changed, and the way it is possible to make the perfect decision for your company and startup as well. You will know how to compare live talks and that metrics might be significant for you also. Chat Solutions For Business
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we didn’t use because we’re searching for quality service and not quantity and the pricing seems to outperform the advantage. So our decision was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for greater plans this is common), here the cost scaling was intriguing. All live chats we tried had that feature, a few at higher price tags, others combined with a badly executed search feature, therefore the history wasn’t available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that has been wrong – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to make contact with them all. Unlimited contacts was what we were looking for (in a reasonable price label ). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They believe the same way we do in Storyblokwe do not want to restrict the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for more than 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in most options we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we ought to be able to send relevant content according to some metrics those live chats offer. In all honesty, we are not sending many mails, because we also hate spam on our side. So we want to send certain emails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s straightforward and satisfied our needs at a reasonable price tag.
Number of brokers
The broker seats is rather Interesting, it’s something that you can control. You could choose one accounts for the whole group (which can be cheap with the majority of options ), or you might go for a single seat for each team member. Since we like to get that personal approach to our clients the notion of using one account for the whole group was dropped instantly. We have begun to compare the first paid program contrary to most of the high tier programs to see the way the cost scales again. The greatest costs we found were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest package has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was great for testing. Chat Solutions For Business
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not really utilize integrations that much, but the one we use the most is using Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we concentrated on how they operate and function together with Slack. We tested some of them and many are actually working very well. We found one that has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp offers one channel to reply to your users using a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on that chat experience for the clients. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower tier plans and attribute together with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the expensive”ending” and those attribute we did not need but would have to pay for. We are glad to say that we think we have the best fit for us, perhaps it will fit as well for you. We found that the list of 8 facets above is all you need to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the globe. We might have had the exact same experience with other live discussions as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of clients who are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are thankful that we made that choice. If you have a query or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a conversation or chat with us using Crisp! Chat Solutions For Business