Why choose Crisp? Chat Solutions For Websites
In this article I’ll cover our Expertise with Crisp, why we changed, and how you can make the perfect decision for your company and startup as well. You will understand how to compare live chats and which metrics might be important for you too. Chat Solutions For Websites
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp via Producthunt. After we’ve created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used several other live chat before, which somehow shifted their attention from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity and the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans this is common), here the price scaling was interesting. All live talks we tried had that attribute, a few at higher price tagsothers together with a badly executed search feature, and so the history was not accessible. Together with Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
First, we tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we make because we really wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is huge! They think the same way we do at Storyblokwe do not want to limit the user to the use of this system (eg. Content entrances or entries ), we want to scale as their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in all options we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics those live talks offer. To be honest, we’re not sending many emails, because we also hate spam on the side. Therefore we like to send specific emails to particular target groups and again: we really enjoy the implementation in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is rather Interesting, it’s something that you can control. You could choose 1 accounts for the entire team (which is cheap with the majority of solutions), or you could go for a single chair for each team member. Since we want to have this personal approach to our clients the idea of using one account for the entire team was dropped instantly. We’ve started to compare the first paid program contrary to most of the high tier programs to observe the way the cost scales . The highest costs we discovered were approximately ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free plan allowed 2 representatives, which was great for testing. Chat Solutions For Websites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and perform with Slack. We analyzed some of these and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a very simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the attention on that chat experience for your clients. Which is exactly what we were searching for since we evaluated other solutions.
This one is tricky. If you read The past few points you saw that we compared the lower tier plans and attribute together with the highest tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months now, and switched from a competitor because of the pricey”end” and those attribute we didn’t need but would need to cover. We’re glad to state that we believe we got the very best match for us, maybe it will fit as well for you. We saw the list of 8 aspects above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We could have had the same experience with other live discussions as well, but the price combined with the feature set Crisp does provide, we’d and do recommend it to all of clients who are looking for a live discussion . We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you have a question or want to inform us about your experience using Crisp along with other live chats, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Chat Solutions For Websites