Introduction Chat Solutions
There’s no motive live chat shouldn’t be simple. Chat Solutions
It is all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more leads.
You’re not going to find anything mad with this particular tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it rather easy to communicate with clients who want answers fast.
So let’s have a deeper look into the live chat system to know who it is ideal for and all of the features are most impressive.
Pure Chat is a live chat program that lets users communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has generally favorable evaluations. We also shared its own accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is easy to set up and navigate because of its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
A user who left a favorable review of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a purchase within moments of communicating through the program. He also likes how the tool provides them with a way to answer customers’ questions quickly and promote their products without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to maintain agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the right time is dependent upon how well you can monitor your traffic. For instance, if you’re sitting on the Chat backend you have the capability to see which users are browsing your website in real time. So if someone is looking at a pair of shoes that you sell on your website, you understand precisely what to begin talking about, and you even have the instruments for creating canned answers for certain parts of your website. Chat Solutions
The obvious beginning to this particular review is the true chat interface. Does this feel usable for both novices and advanced users?
It all begins by showing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees each the customer information and interactions that have happened in the past. It functions exactly like an instant messenger, (in which the talks arrive in real time ), but it also lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the chat box appears like prior to, during and following the conversation. Don’t hesitate to modify around colours, set causes for when the chat box pops open and configure the types that you want people to fill out before talking to you.
You have the opportunity to go with the default option stylings (which is nice,) however, the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d like to manage live chats while on the go. By way of instance, if you need to leave the workplace but still want to give the best support out there, you won’t need to fret about it with a mobile program.
Pretty much all the features you would find on the regular dashboard are all taken over to the mobile programs. You’ve got settings for actually executing the chats, together with setting your availability, managing transcripts and more. This gives you a little boost of confidence since it isn’t important where you are when seeing who’s on your website in real time. Your customer service is continually handled, as it works like texting from your phone.
The coverage is one of the strongest sections of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics with time. You can monitor your client satisfaction to make decisions about your staff or to determine which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of instance, a site is provided for reading about updates and tips, while the Guides page is filled with advice on the best way best to sell online, how to manage rude customers, how to get more live chats and more.
The FAQ page gives you an notion about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email service in-app and about the web site for many programs. Chat Solutions
Pure Chat does not have a free trial. But you do not need one at all, since the provider delivers a solid free plan that you could continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of characteristics you don’t get with the free package.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 website, unlimited chats per month, per one day discussion history and native mobile apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you receive everything from the former plan and support for five customers, three sites and 90 days of chat history.
Growing — For $100 a month you get everything from the previous plan and support for ten users, five websites, an infinite chat history and also the ability to eliminate the Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 per month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this article to find out more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools that can assist you in keeping expenses down. In this article, we share with you some responses from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers that are not satisfied with their services. Read these instructions to find out the cancelation terms along with other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat offers apps for both iOS and Android allowing agents to respond to clients’ queries from anyplace.
When choosing a live chat software, it is important that the software integrates with other applications your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use conversation box tool such as Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, although the Development Strategy gets up there for businesses with big support teams. Chat Solutions