Intro Chat Speak Translator
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your website is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to review and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Speak Translator
The Live chat program itself is much more involved than your average customer. You will be able to see each of the visitors which are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, working system and much more. Though some of the info is going to be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are in need of any assistance. They offer 10 days free trial, no credit card needed.
After you set up an account, You are attracted to a website that seems a little old fashioned. It seems like it’s packed with advertisements, but it’s only a site version of ProvideSupport. If you wont let this bother you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If You Would like to match your own Website’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats between representatives. Another agent can follow the case and answer within seconds. It is useful when an agent doesn’t possess the knowledge to solve the instance. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the right word. Chat Speak Translator
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock image which provides you the belief that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer service on your website, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is the best option or all the plans. They provide 3 plans — small company using 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor info gives you an insight into what clients are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the program, you may discover there what you need to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” form of billing and support that’s provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period whether you would like to keep from there. Chat Speak Translator