Why choose Crisp? Chat St Jean Crisp Chardonnay
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how it is possible to make the right decision for your business and startup too. You may understand how to compare live talks and that metrics might be important for you too. Chat St Jean Crisp Chardonnay
How was that decision made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live chat to a”all in 1 business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we did not use because we’re searching for quality service rather than quantity and the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), also here the cost scaling was intriguing. All live talks we attempted had that feature, a few at higher price tagsothers combined with a poorly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will chat with us?” – and that has been incorrect – we made that mistake once. We can not limit on the connections we create because we really wish to earn contact with all of them. Endless contacts was what we were searching for (at an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the identical way we do at Storyblok, we don’t wish to limit the consumer to the use of this machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a plan and you can scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those triggers are a good way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in most solutions we analyzed and mainly available in the first paid program.
Possibility to send campaign messages
From time to time we send emails Utilizing our live chat. We think that it’s a good way to retarget our viewers because we should be able to send pertinent content based on some metrics people live chats provide. To be honest, we’re not sending many emails, because we also hate spam on the side. So we like to send certain emails to particular target groups and again: we really like the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is rather Intriguing, it is something you can control. You could choose 1 accounts for the whole group (which can be cheap with most options ), or you might go for one chair for every team member. Since we like to get that personal approach to our customers the notion of using one account for the entire team was dropped instantly. We’ve begun to compare the first paid program against the majority of the high tier programs to observe the way the price scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Also, their free plan allowed 2 agents, which was excellent for testing. Chat St Jean Crisp Chardonnay
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our resources – so we concentrated on how they work and perform with Slack. We tested some of them and most are actually working quite well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your clients. That is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you saw that we compared the lower grade programs and attribute together with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”end” and those attribute we didn’t need but might need to cover. We are glad to say we think we got the very best match for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all of customers who are searching for a live chat . We’ve upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. In case you have a query or want to tell us about your adventure using Crisp along with other live discussions, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Chat St Jean Crisp Chardonnay