Why choose Crisp? Chat Style
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the right decision for your company and startup too. You will understand how to compare live talks and that metrics might be important for you too. Chat Style
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used several other live chat before, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live talks we attempted had that attribute, some at higher price tags, others together with a poorly implemented search feature, therefore the history was not accessible. Together with Crisp, the boundless history is currently available with their original paid plan, and it not only ships with a fair price tag, also their hunt works astoundingly well.
How many connections do we need?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was incorrect – we made that mistake already once. We can’t restrict on the contacts we make because we actually want to earn contact with them all. Endless contacts was exactly what we were looking for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we climbed up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is huge! They believe the same way we do at Storyblok, we do not want to limit the user to the use of the system (eg. Content entrances or entries ), we would like to scale because their staff scales. So at Crisp you choose a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same website for over 30 seconds”. Those triggers are a good method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part is available in all solutions we analyzed and mainly available in the first paid plan.
Ability to send campaign emails
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content based on some metrics those live chats provide. To be honest, we’re not sending many mails, because we also hate spam on the side. So we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp client. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent seats is rather Intriguing, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with the majority of solutions), or you might go for one chair for every team member. Since we like to have that personal approach to our clients the idea of using one account for the entire team was dropped instantly. We have started to compare the very first paid program against the majority of the high tier programs to see the way the cost scales . The greatest costs we found were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest package has unlimited agents chairs included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Chat Style
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and added most of our resources – so we concentrated on how they work and function together with Slack. We tested some of them and many are actually working very well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few things you noticed that we compared the lower tier programs and feature with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months now, and switched from a competitor because of that pricey”ending” and those attribute we didn’t need but would have to cover. We’re glad to say that we think we have the very best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 facets above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we would and do recommend it to all of clients who are looking for a live discussion . We have upgraded to the Crisp endless plan a while ago, and are thankful that we made that choice. If you’ve got a question or want to tell us about your adventure using Crisp along with other live chats, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Chat Style