Introduction Chat Support Apps
There’s no reason live chat shouldn’t be simple. Chat Support Apps
It’s about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which helps small companies provide instant replies and convert more prospects.
You are not going to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who need answers fast.
So let us have a deeper look to the live chat platform to understand who it’s best for and which of those features are most impressive.
Pure Chat is a live chat program which allows users to communicate with their customers directly on their site. Its features include unlimited agents, boundless chats, complete chat history, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it has generally favorable evaluations. We also shared its own accessible pricing options.
Briefing of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review said that the app is easy to set up and navigate because of its user-friendly interface. They also like the way the tab switches to an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they were able to persuade customers to commit to a purchase within moments of communication via the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about becoming timed out with notifications. He explained that making it difficult to keep agents who’ve retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the right time is dependent upon how well you may monitor your visitors. For example, if you are sitting on the Pure Chat backend you have the capability to see which users are surfing your site in real time. So if somebody is considering a pair of sneakers you sell on your site, you know exactly what to begin speaking about, and you have the instruments for creating canned answers for certain components of your website. Chat Support Apps
The obvious start to this particular review is that the true chat interface. Does it feel usable for both beginners and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees each the customer information and interactions that have happened before. It functions just like an instant messenger, (where the talks arrive in real time ), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are delivered to you when a conversation comes in, and you’ll be able to schedule when you’re available for chatting so that customers know when you are online.
Implementing a conversation box on your site only takes a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box looks like before, during and after the conversation. Feel free to modify around colours, set triggers for when the chat box pops open and then configure the forms that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default stylings (which can be nice,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d love to manage live chats while on the go. For example, if you have to leave the office but still wish to provide the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all the features that you would find on the regular dashboard are all carried over to the mobile apps. You have settings for actually executing the chats, along with setting your availability, managing transcripts and more. This gives you a little boost of confidence as it isn’t important where you are when seeing who is on your website in real time. Your customer support is constantly managed, as it works like texting from your cell phone.
The reporting is one of the strongest parts of Pure Chat, since it not only provides you the performance for exporting accounts, but it supplies beautiful graphs and imagery for viewing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other options you will find for live chat. For instance, a site is supplied for studying about updates and suggestions, while the Guides page is full of information on the best way to sell online, how to handle rude customers, how to obtain more live chats and more.
The FAQ page gives you a good notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you’ll have to complete the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are potential and they also provide email service in-app and on the website for all plans. Chat Support Apps
Pure Chat does not have a free trial. However, you don’t want one at all, because the company offers a solid free plan you can continue to work with for as long as you would like. The paid programs are reasonably priced too, along with the monthly obligations bring along a broad set of features you don’t get with the free package.
Let us take a look at what programs you can Pick from:
Free — For $0 you receive support for a single user, one site, unlimited chats each month, a one day discussion history and native mobile apps.
Starter — For $20 a month you get support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 a month you get everything from the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for individuals just testing out the system, but the genuine functionality comes into play when you choose the Starter Plan. The only gripe I have is that you need to get all of the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how using a live chat software can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which can assist you in keeping down expenses. In this report, we share with you a few responses from small business owners using these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t satisfied with their services. Read these directions to learn the cancelation terms and other specifics.
Can agents utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to customers’ inquiries from anyplace.
When deciding upon a live chat program, it is essential that the program integrates with other software your company is now using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is great for testing and tiny operations with only a few products and one rep. The Starter Plan is most likely the most common, although the Growth Plan gets up there for businesses with big support teams. Chat Support Apps