Intro Chat Support Description
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable facets of the tool, and using live chat available on your website is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we’re pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Support Description
The Live chat program is a great deal more involved than your average client. You’ll be able to observe every one of the visitors which are on your website at any given time, in addition to their IP address, their referral origin, their local time, working system and much more. While some of the information is going to be a whole lot more beneficial than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site that looks somewhat old fashioned. It looks like it’s packed with advertisements, but it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps that you ought to take, such as customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and a lot more.
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Provide Support Advantages
Customization
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s image so the chat looks more private. The live chat button on the site can be either chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your Site’s style, you are able to customize the chat messenger with offered styles and color schemes.
Real-time visitor tracking
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to move ongoing chats between agents. The other representative can follow-up the case and reply within seconds. It is helpful when an agent doesn’t have the knowledge to address the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat Support Description
Provide Support Cons
I’m not a avid fan of The look of Provide Support port. I miss the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the belief that everything there does not have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the actual person speaking.
I like brands with personalities. While the lack of personality might not have any impact on customer support on your website, it certainly discourages people like me from using this program.
Integrations
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
Pricing
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best option or all of the plans. They provide 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight in what customers are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old expression of the application, you may discover there what you need to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no price for 30 days. All attributes (outside of additional operators) can be accessed with this free time trial period. Provide Support will not always harass you if you don’t take advantage of their offer, either, and charging going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with the”no hassle” kind of billing and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat solution on your website, our best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period whether you would like to continue from there. Chat Support Description
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