Introduction Chat Support
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of the tool, and using live chat available on your own website is a procedure which may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are happy to examine and break down the diverse elements of Live Chat by ProvideSupport.com. Chat Support
The Live chat program is a great deal more involved than your normal client. You’ll have the ability to observe every one of the visitors that are on your site at any given time, as well as their IP address, their own referral source, their local time, working system and much more. While some of this info is going to be a whole lot more beneficial than the remainder, it will help to keep you (or your designated chat operators) as educated on your customers as possible if they are needing any help. They provide 10 days free trial, no credit card needed.
After you install an account, You are attracted to a website that looks somewhat old fashioned. It seems like it is full of advertisements, but it is just a site version of ProvideSupport. If you won’t let this bother you too much, you may read the upcoming steps which you ought to take, like customizing your chat messenger window, then add chat buttons for your emails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the site can be chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that match your website’s most important theme.
If you want to match your own Site’s style, you can personalize the conversation messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing discussions between agents. Another representative can follow-up the case and reply within seconds. It is helpful when an agent does not have the knowledge to address the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Chat Support
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the main page is a Stock image which gives you the impression that everything there does not have any character too. The video tutorial I saw felt automatic, like it wasn’t the real person speaking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your site, it certainly discourages individuals like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four Kinds of Payments, every month every two weeks, every six months and annually. Paying annually is the best option or all of the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may discover there what you need to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no cost for 30 days. All features (outside of additional operators) could be accessed with this absolutely free time trial period. Provide Support will not always harass you if you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and service that is provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to give this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from that point. Chat Support