Introduction Chat Support
There is no motive live chat should not be easy. Chat Support
It’s all about connecting with your customers and providing them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software which aids small businesses provide instant replies and convert more prospects.
You’re not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather easy to communicate with clients who need answers fast.
So let us take a deeper look to the live chat system to know who it is ideal for and which of the attributes are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its attributes include unlimited brokers, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the web and decided that it has generally favorable evaluations. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review said that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd said they have been in a position to convince customers to commit to a purchase within moments of communicating via the app. He also likes how the tool provides them with a means to answer customers’ questions quickly and promote their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra whined about becoming timed out without notifications. He clarified that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the right time depends on how well you can track your visitors. For example, if you are sitting on the Pure Chat backend you’ve got the ability to view which users are browsing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know precisely what to begin speaking about, and you have the instruments for creating canned answers for certain parts of your site. Chat Support
The obvious start to this review is the true chat interface. Does it feel usable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you see previous transcripts and reps have spoken to a client in the past.”
Notifications are delivered to you when a conversation comes from, and you can schedule when you’re available for chatting to ensure customers know when you’re online.
Implementing a chat box on your website only requires a fast copy and paste of a code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and following the conversation. Don’t hesitate to modify around colors, set causes for as soon as the chat box pops open and then configure the types that you want people to fill out before talking to you.
You have the opportunity to decide on the default option stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would like to manage live chats while on the go. By way of example, if you need to leave the office but still wish to give the best support out there, you won’t have to worry about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular apps. You’ve got settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is continually handled, since it works like texting from the phone.
The coverage is just one of the strongest sections of Chat, because it not only provides you the functionality for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics with time. It is possible to track your client satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than some of the other options you’ll discover for live chat. By way of instance, a blog is provided for reading about updates and suggestions, while the Guides page is full of advice about how best to sell online, the way to handle rude clients, the way to obtain more live chats and more.
The FAQ page offers you an idea of what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems like you are going to need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions with the service team are potential and they also provide email service in-app and about the website for all plans. Chat Support
Pure Chat does not have a free trial. However, you do not need one at all, since the company delivers a solid free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced as well, and the monthly obligations bring along a broad set of features that you don’t get together with the free bundle.
Let us take a look at what programs you can Pick from:
Free — For $0 you get support for one user, 1 website, boundless chats each month, a 1 day discussion history and native cellular apps.
Starter — For $20 per month you get support for two consumers, two websites, unlimited chats per month, per 30 day chat background, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything out of the former plan and support for five users, three sites and 90 days of discussion history.
Growth — For $100 a month you receive everything out of the previous plan and service for ten users, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the true functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to receive all of the way up to the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that can help you keep expenses down. In this report, we share with you some responses from small business owners who use these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for customers who aren’t satisfied with their services. Read the following instructions to find out the cancelation terms and other details.
Can agents use mobile devices to reply to clients?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to react to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat program, it is important that the software integrates with other applications your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for analyzing and small operations with just a couple of goods and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large aid groups. Chat Support