Why Select Crisp? Chat Support Service
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the perfect choice for your business and startup as well. You will understand how to compare live chats and which metrics could be significant for you also. Chat Support Service
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which somehow shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing seems to outperform the advantage. So our choice was clear at the moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live talks we attempted had that feature, some at higher price tagsothers together with a badly executed search feature, therefore the history was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, also their search works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will chat with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we create because we really want to earn contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is huge! They believe the same way we do in Storyblokwe don’t want to restrict the consumer to the usage of the machine (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for more than 30 seconds”. Those causes are a good way to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component is available in all options we tested and largely available in the very first paid plan.
Ability to send campaign messages
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live talks offer. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to particular target groups and : we really enjoy the execution in the Crisp customer. It’s simple and satisfied our needs at a sensible price tag.
Number of brokers
The broker seats is rather Intriguing, it’s something that you can control. You could choose 1 account for the entire team (which can be cheap with most solutions), or you could go for a single seat for every team member. Since we want to have that personal approach to our customers the notion of using one accounts for the whole team was dropped instantly. We’ve begun to compare the very first paid plan against the majority of the high tier programs to see how the price scales again. The highest prices we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found that their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for testing. Chat Support Service
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they work and perform together with Slack. We tested some of these and many are actually working very well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade plans and attribute with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”ending” and those feature we did not need but might need to cover. We’re glad to state we think we got the very best fit for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you need to find your own best fit.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are looking for a live chat . We’ve upgraded to the Crisp endless plan some time ago, and are glad we made that decision. If you have a query or wish to tell us about your adventure with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Chat Support Service