Intro Chat Support Service
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party client. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your site is a procedure that can be completed in a matter of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Support Service
The Live chat program is a great deal more involved than your average client. You’ll have the ability to see each of the visitors which are on your website at any particular time, in addition to their IP address, their referral origin, their local time, operating system and much more. While some of the information will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a website which looks a little old fashioned. It seems like it is packed with advertisements, except it’s just a website version of ProvideSupport. If you wont let that bother you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, create a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s emblem. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s most important theme.
If You Would like to match your Website’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing chats involving agents. The other representative can follow the case and reply within seconds. It’s helpful when an agent doesn’t have the knowledge to address the instance. Thanks to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Support Service
Provide Support Disadvantages
I’m not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The picture on the home page is a Stock image which provides you the impression that everything there does not have any personality too. The video tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character might not have any impact on customer service on your site, it certainly discourages people like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, each month every 2 months, every six months and annually. Paying annually is the best option or all the plans. They offer 3 plans — little business using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information gives you an insight into what customers are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you may discover there what you want to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be tried without any price for 30 days. All attributes (out of further operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you if you do not take advantage of their supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and service that is provided. Not one of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat solution on your website, our best suggestion would be to provide this program a download, check it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Chat Support Service