Overview Chat Support Software
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this tool, and having live chat which can be found on your website is a procedure that can be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Support Software
The Live chat app is much more involved than your normal client. You’ll be able to observe every one of those visitors which are on your website at any given time, in addition to their own IP address, their referral source, their regional time, operating system and a whole lot more. While some of the information will be much more beneficial than the rest, it is going to help keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They offer 10 days free trial, no credit card required.
After you install an account, You are attracted to a website which seems a little old fashioned. It looks like it’s packed with ads, except it’s just a website version of ProvideSupport. If you wont let that disturb you too much, you may read the upcoming steps which you should take, like customizing your chat messenger window, add chat buttons to your mails, create a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your site’s main theme.
If You Would like to match your own Website’s style, you are able to personalize the chat messenger with offered styles and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats involving agents. The other agent can follow the case and reply within seconds. It is useful when an agent does not have the knowledge to address the case. Due to moving chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that may be spelled incorrectly.
It also has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Chat Support Software
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I miss the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any character too. The video tutorial I saw felt automated, like it was not the real person talking.
I like brands with personalities. While the dearth of character might have no effect on customer service on your website, it definitely discourages people like me from using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best alternative or all of the plans. They offer 3 plans — little company using 1 operator, Corporate plans with 3 operator and Business with 10 operators. If you’re interested in more operators, then you can check out the PDF file in which they given costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info provides you an insight in what customers are looking for. You’ve got tons of customization options that you may use in your conversation.
If you’re not bothered by A little old expression of the program, you may discover there what you want to give customer service to your customers.
Free Trial Option
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of additional operators) could be retrieved with this free time trial interval. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of billing and support that is provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to give this app a download, check it out for 30 days, and decide at the end of the free period if you’d like to continue from there. Chat Support Software