Why Select Crisp? Chat Support System
In this article I’ll cover our Expertise with Crisp, why we switched, and the way you can make the perfect decision for your business and startup as well. You may understand how to compare live chats and which metrics could be important for you too. Chat Support System
How was that selection made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used several other live chat earlier, which shifted their attention from a live chat to a”all in 1 company suite”. Their live chat still works, but metrics which are significant for us were removed. We have used those metrics for our yearly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality support and not quantity as well as the pricing appears to outperform the benefit. Our choice was clear at that moment: we needed to move on.
We found 14 days history, 30 days History and unlimited history (for greater plans this is common), here the cost scaling was intriguing. All live talks we tried had that feature, some at higher price tagsothers together with a poorly implemented search feature, therefore the history wasn’t available. Together with Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many clients will chat with us” – and that was wrong – we made that mistake already once. We can not restrict on the contacts we make because we really wish to earn contact with all of them. Endless contacts was exactly what we were searching for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the identical way we do in Storyblokwe do not want to restrict the consumer to the use of this machine (eg. Content entries or contacts), we would like to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part can be found in all solutions we analyzed and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content based on some metrics people live talks offer. In all honesty, we’re not sending many mails, because we hate spam on our side. Therefore we like to send certain mails to particular target groups and again: we really like the implementation in the Crisp client. It is straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the whole team (which can be cheap with most options ), or you might go for a single chair for each team member. Since we want to have this personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We’ve started to compare the very first paid plan contrary to the majority of the high tier plans to see the way the cost scales . The greatest prices we discovered were approximately ~$155/m per chair where the scope was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan allowed 2 agents, which was excellent for analyzing. Chat Support System
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added the majority of our tools already – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working very well. We found one that has enormous delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one channel to reply to your users employing a very simple team inbox where you are able to handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the focus on that chat experience for your customers. That is precisely what we were looking for since we evaluated other alternatives.
This one is tricky. If you read The past few things you saw that we contrasted the lower grade plans and feature together with the maximum tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those feature we didn’t need but would have to cover. We’re glad to state that we think we got the best fit for us, maybe it will fit as well for you. We saw the list of 8 facets above is all you want to find your best fit.
We made contact with incredible great people (thank You!) And businesses all around the world. We might have had exactly the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does provide, we would and already do recommend it to all customers who are looking for a live chat themselves. We have upgraded to the Crisp endless plan some time ago, and are thankful that we made that decision. If you have a query or want to tell us about your experience using Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a tweet or chat with us using Crisp! Chat Support System