Summary Chat Support System
Let’s Begin with JivoChat’s home page. As a big fan of green and that’s linked to character, a foliage over their logo and green background instantly made me feel calm. Well playedJivoChat! Chat Support System
Their main slogan is: “Turn your website visitors into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what prospective clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox part, accessible in the app’s sidebar — there land all the incoming requests from the clients. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their information this handy little attribute is put on the right and it’s useful when targeting your customers’ needs. What is more, below we’ve site visitors section, telling us about each the people on our site.
Speaking of traffic on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Also, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and another one might not be enough if you’re working with enterprises businesses. But, as always, it all depends on what you require. Chat Support System
A nice addition that they Offer is what they call a Callback feature. What it does is that people could leave you their amount and you’ll be able to call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the apps to reply. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your clients are spending a great deal of time browsing through your store on mobile, they will surely find it very convenient.
In case that is not sufficient, They’re throwing an API for developers, which is the whole documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the industry only for 4 years — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps growing and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the level of your customer service.
In terms of the Plan, The whole site looks very nice and I may also say that UX doesn’t lack in that section. There’s one thing that confused me though: when I had been on the main site , I clicked on the chat window three times, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that if I needed something, there was always somebody on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re searching for a basic live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I think that they’re really good in what they offer, and I think They will be scaling and supplying other programs with a wider selection of features To satisfy their future customers. Chat Support System