Introduction Chat Support System
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are many customizable facets of the tool, and having live chat available on your website is a procedure that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Chat Support System
The Live chat app itself is a great deal more involved than your normal client. You’ll have the ability to see each of the visitors which are on your website at any given time, in addition to their own IP address, their own referral source, their local time, operating system and a whole lot more. Though some of the information is going to be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a website that looks a little old fashioned. It seems like it is full of advertisements, except it is only a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your own Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow the case and reply within seconds. It is helpful when an agent does not have the knowledge to address the instance. Thanks to transferring talks there is no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that might be spelled incorrectly.
It also has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Support System
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole site. The image on the home page is a Stock image which gives you the impression that everything there doesn’t have any character too. The movie tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the lack of character here might have no effect on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They allow four Kinds of Payments, each month every 2 months, every six months and yearly. Paying annually is your best option or all of the plans. They offer 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF file in which they specified costs per operator profile. It looks like this:
The summary for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight in what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the program, you may discover there what you need to give customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial period. Provide Support will not always harass you in the event that you don’t take advantage of their offer, either, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” form of charging and support that’s provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to employ a live chat solution on your site, our very best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period if you would like to keep from that point. Chat Support System