Background Chat Support System
There is no reason live chat shouldn’t be easy. Chat Support System
It is all about connecting with your customers and providing them the very best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for such a rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small companies provide instant answers and convert more leads.
You are not likely to find anything crazy with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who need answers fast.
So let’s take a deeper look into the live chat platform to understand who it is best for and which of those attributes are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their website. Its attributes include unlimited brokers, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the web and determined that it’s generally positive ratings. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the app is simple to set up and navigate because of its user-friendly interface. They also enjoy how the tab switches into a email form when each of the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Favorable User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated that they have been in a position to convince customers to commit to a buy within moments of communicating through the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out with notifications. He explained that making it difficult to keep agents who have retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting conversations at the ideal time depends on how well you can monitor your visitors. By way of instance, if you are sitting on the Chat backend you have the ability to view which users are browsing your site in real-time. So if someone is considering a pair of sneakers that you sell on your website, you understand precisely what to begin talking about, and you have the instruments for making canned answers for certain parts of your site. Chat Support System
The obvious start to this review is the actual chat interface. Does this feel usable for both novices and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your website before, the agent about the backend sees all the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks come in real time ), but it also allows you to view previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like before, during and after the conversation. Feel free to change about colors, set triggers for when the chat box pops open and configure the forms that you need individuals to fill out before speaking to you.
You have the chance to decide on the default stylings (which can be nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android apps are offered for those who’d love to handle live chats while on the move. For example, if you have to leave the workplace but still want to provide the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the mobile programs. You have settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it isn’t important where you are when viewing who is on your site in real-time. Your customer service is constantly managed, as it works just like texting from your cell phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics with time. It is possible to track your customer satisfaction to make decisions regarding your staff or to figure out which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll find for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is filled with advice about how best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good notion about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll need to complete most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the support team are possible and they also offer email service in-app and about the website for many plans. Chat Support System
Pure Chat does not have a free trial. But you don’t need one at all, because the provider delivers a strong free plan that you can continue to use for as long as you want. The paid programs are reasonably priced too, and the monthly obligations bring along a broad set of characteristics you don’t get with the free package.
Let’s Look at what programs you can Pick from:
Free — For $0 you get support for a single user, one site, boundless chats each month, per 1 day discussion history and native cellular apps.
Starter — For $20 a month you receive support for 2 consumers, two sites, unlimited chats each month, a 30 day chat history, native mobile programs, reports, visitor monitoring, SMS alarms and integrations.
Business — For $50 per month you get everything from the former plan and support for five users, three websites and 90 days of chat history.
Growth — For $100 per month you get everything out of the former plan and support for ten users, five websites, an unlimited chat history and the capacity to remove the Pure Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine operation comes into play once you choose the Starter Plan. The only gripe I have is that you have to receive all the way up to the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a customer’s concern at the first point of contact is a key performance indicator. Check out this article to find out more about how employing a live chat software can enhance your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we share with you some responses from small business owners using these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not pleased with their services. Read these instructions to find out the cancelation terms and other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ inquiries from anywhere.
When deciding upon a live chat program, it is essential that the program integrates with other software your company is now using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing strategy you choose. The Free Plan is very good for analyzing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, while the Growth Plan becomes up there for companies with large aid groups. Chat Support System