Intro Chat Support Tools
There’s no reason live chat should not be simple. Chat Support Tools
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface with tools that are overkill for this type of rudimentary support moderate.
Pure Chat has another strategy.
Pure Chat is a live chat program that aids small businesses deliver instant answers and convert more leads.
You’re not going to locate anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it quite easy to communicate with clients who need answers fast.
So let us take a deeper look to the live chat platform to know who it’s best for and all of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, complete chat history, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it has normally positive evaluations. We also shared its own available pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review stated that the program is easy to setup and navigate due to its user friendly interface. They also like the way the tab switches to an email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection stated that the app can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within moments of communicating through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the use of mobile calls.
Most Helpful Unfavorable User Review
A user who left a negative review of Pure Chat on Capterra whined about getting timed out without notifications. He explained that this makes it hard to keep agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time depends on how well you can track your visitors. By way of example, if you are sitting on the Pure Chat backend you’ve got the capability to see which users are browsing your site in real time. So if somebody is looking at a pair of sneakers that you sell on your website, you know exactly what to start talking about, and you even have the tools for making canned answers for certain parts of your site. Chat Support Tools
The obvious start to this review is that the actual chat interface. Does this feel useable for both beginners and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your site before, the representative on the backend sees each of the customer information and interactions that have happened before. It works just like an instant messenger, (in which the chats arrive in real time ), but in addition, it lets you see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting to ensure customers know when you’re online.
Implementing a conversation box on your site only requires a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to customize what the chat box appears like prior to, during and after the dialog. Feel free to change about colors, set causes for as soon as the chat box pops open and then configure the types that you need people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the move. By way of example, if you need to leave the workplace but still wish to give the best support out there, you won’t need to fret about it using a mobile program.
Pretty much all the features you would find on the regular dashboard are carried over to the mobile programs. You have settings for actually carrying out the talks, together with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer service is constantly managed, as it works just like texting from the phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the functionality for exporting reports, but it supplies beautiful graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions about your employees or to determine which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other solutions you will find for live chat. For instance, a site is provided for studying about updates and tips, while the Guides page is filled with information on the best way to sell online, the way to manage rude customers, the way to get more live chats and more.
The FAQ page gives you a good notion about what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you are going to have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for many plans. Chat Support Tools
Pure Chat doesn’t have a free trial. But you do not need one at all, because the provider delivers a solid free plan you can continue to use for as long as you want. The paid plans are reasonably priced as well, and the monthly payments bring along a wide set of features that you don’t get with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for a single user, one website, boundless chats each month, per one day discussion history and native cellular programs.
Starter — For $20 per month you get support for two users, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you get everything out of the previous plan and support for five customers, three websites and 90 days of chat history.
Growing — For $100 a month you get everything out of the previous plan and service for ten consumers, five sites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We enjoy the Free program for individuals just testing out the machine, but the true functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you have to get all of the way up into the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the very first point of contact is an integral performance indicator. Have a look at this guide to find out more about how using a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools which can help you keep expenses down. In this report, we share with you a few responses from small business owners using these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers that aren’t satisfied with their services. Read the following instructions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ inquiries from anyplace.
When deciding upon a live chat program, it is essential that the program integrates with other software your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop may benefit from such an easy-to-use chat box tool like Pure Chat. It all depends on the pricing strategy you choose. The Free Plan is very good for testing and small operations with just a few products and one rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with big aid teams. Chat Support Tools