Introduction Chat System For Website
Let Us start with JivoChat’s home page. As a major fan of green and all that’s connected to nature, a leaf above their emblem and green background immediately made me feel calm. Well playedJivoChat! Chat System For Website
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey with this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many steps are nonetheless left. Following is a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, accessible in the app’s sidebar — there territory each the incoming requests from your customers. Then, we have a segment invisibly, where you are able to view your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data — this convenient little feature is put on the correct and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about each the folks on our website.
Speaking of traffic on Your site — the”invitation to talk” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the application. It allows you to find out exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right underside, asking if they want to chat, quick reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic model costs nothing. It’s permanently free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that is missing is that it is not very scalable. You’ve only two plans: one is very basic and the other one may be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Chat System For Website
A Wonderful addition that they Offer is that which they call a Callback attribute. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is convenient for delicately accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in contact with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not make you change between the programs to answer. All messages out of social networks appear right in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it very convenient.
In case that’s not enough, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they want to integrate JivoChat using their own program or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the industry just for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their customers even more fulfilled, they also offer reports that monitor the quality of your customer service.
Concerning the Plan, The whole website looks really nice and I may also say that UX doesn’t lack in that section. There is one thing that confused me though: when I had been on the main site I clicked on the chat window three times, before I realized that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a basic live chat option, it truly will come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They’ll be scaling and providing different plans using a larger selection of features To satisfy their future clients. Chat System For Website