Overview Chat Template
Provide Support is a Live Chat Service which may be implemented on websites and operated as a third party customer. There are many customizable facets of this particular tool, and using live chat which can be found on your website is a procedure that can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Chat Template
The Live chat app itself is a great deal more involved than your normal customer. You’ll be able to observe each of the visitors which are on your site at any given time, as well as their own IP address, their referral source, their local time, operating system and much more. Though some of the information is going to be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You’re brought to a site which seems somewhat old fashioned. It looks like it is full of advertisements, but it’s only a site edition of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps that you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your greeting message along with company’s emblem. It is also possible to add your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing chats involving representatives. Another agent can follow the case and answer within seconds. It’s useful when an agent doesn’t possess the knowledge to address the case. Due to moving talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Chat Template
Provide Support Disadvantages
I am not an avid fan of The look of Provide Support interface. I overlook the personalization when it concerns the whole website. The picture on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The movie tutorial I saw felt automatic, like it was not the real person talking.
I like brands with personalities. While the dearth of character here might have no effect on customer support on your website, it certainly discourages people like me from using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the ideal alternative or each of the plans. They offer 3 plans — small company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document where they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor information provides you an insight in what clients are looking for. You have tons of customization options that you can use in your chat.
If you’re not bothered by A little old expression of the program, you may find there what you need to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support can be tried with no cost for 30 days. All features (outside of further operators) can be retrieved with this free time trial period. Provide Support won’t always harass you in the event that you do not take advantage of the supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use in conjunction with this”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our best suggestion is to give this app a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from there. Chat Template