Introduction Chat Terms
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable facets of this tool, and using live chat which can be found on your own site is a procedure that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to review and break down the varied elements of Live Chat by ProvideSupport.com. Chat Terms
The Live chat program is much more involved than your average client. You’ll be able to observe each of those visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their local time, operating system and a whole lot more. While some of this information will be a whole lot more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your visitors as possible should they be in need of any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You are brought to a site that looks a little old fashioned. It looks like it is packed with advertisements, except it’s just a website edition of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps which you should take, such as customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that fit your site’s most important theme.
If you want to match your Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also find a world map and a spot from which a person writes to you.
Transfer chats between customer service reps
Provide Support provides She ability to transfer ongoing discussions involving agents. The other agent can follow the case and answer within seconds. It is helpful when an agent does not possess the knowledge to address the case. Thanks to transferring talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Chat Terms
Provide Support Drawbacks
I’m not an avid fan of The look of Provide Support interface. I overlook that the personalization when it concerns the whole website. The picture on the main page is a Stock image which gives you the belief that everything there doesn’t have any personality too. The movie tutorial I watched felt automated, like it was not the real person talking.
I like brands with personalities. While the lack of character here might not have any impact on customer service on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They allow four types of Payments, every month every two months, every six months and yearly. Paying annually is your best option or each of the plans. They provide 3 plans — small company using 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information gives you an insight in what clients are searching for. You’ve got a lot of customization options that you can use in your conversation.
If you’re not bothered by A little old look of the application, you may find there what you need to give customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this absolutely free time trial interval. Provide Support will not always harass you if you don’t take advantage of their supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that’s provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion would be to give this app a download, check it out for 30 days, and choose at the end of the free period whether you’d like to continue from that point. Chat Terms