Why choose Crisp? Chat Thai Crispy Pork Belly
In this article I’ll cover our Experience with Crisp, why we switched, and the way you can make the perfect decision for your business and startup as well. You may understand how to compare live talks and that metrics might be significant for you also. Chat Thai Crispy Pork Belly
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used multiple other live chat before, which somehow shifted their attention from a live conversation to an”all in one company suite”. Their live chat still works, but metrics which are important for us were removed. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our team members, which we did not use because we’re looking for quality support and not quantity and the pricing seems to outperform the benefit. Our decision was apparent at that moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live talks we attempted had this feature, some at higher price tagsothers combined with a poorly implemented search feature, and so the history was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many clients will talk with us?” – and that has been incorrect – we made that mistake already once. We can not limit on the contacts we create because we really want to make contact with all of them. Endless contacts was exactly what we were looking for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month which was quite pleasant, we scaled that up a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do in Storyblok, we do not want to restrict the consumer to the use of this machine (eg. Content entries or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a good way to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something is not covered in the FAQ section. This part is available in all options we tested and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send mails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we ought to be able to send pertinent content based on some metrics people live talks offer. To be honest, we’re not sending many mails, because we also hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really like the execution in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is kinda Intriguing, it is something you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you might go for a single seat for every team member. Since we want to have that personal approach to our clients the idea of using one accounts for the whole group was dropped immediately. We have started to compare the first paid program against the majority of the high tier plans to observe the way the cost scales again. The highest prices we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest package has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Chat Thai Crispy Pork Belly
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t actually utilize integrations that much, but the one we use the maximum is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and function with Slack. We tested some of them and most are actually working quite well. We found one which has huge delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire set-up was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can handle all your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for the customers. That is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you saw that we contrasted the lower grade plans and attribute with the maximum tier programs, some are cheap at the start and become expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those attribute we did not need but might have to pay for. We’re pleased to say we believe we got the very best match for us, perhaps it will fit as well for you. We found that the listing of 8 aspects above is all you want to find your own best fit.
We made contact with incredible great people (thank You!) And companies all around the globe. We could have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we’d and already do recommend it to all of customers that are looking for a live discussion . We’ve updated to the Crisp endless plan some time ago, and are thankful we made that choice. In case you have a question or wish to inform us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Chat Thai Crispy Pork Belly