Intro Chat Through Outlook
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are lots of customizable aspects of the tool, and using live chat available on your own website is a procedure which may be finished in a matter of minutes. As a personal favorite of the team at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Through Outlook
The Live chat program is a great deal more involved than your average client. You will have the ability to observe each of the visitors which are on your website at any given time, as well as their own IP address, their referral source, their regional time, working system and much more. Though some of this info will be much more beneficial than the remainder, it is going to help to keep you (or your designated chat operators) as educated on your visitors as possible if they are needing any assistance. They provide 10 days free trial, no credit card required.
After you install an account, You’re attracted to a site which looks a little old fashioned. It seems like it’s packed with ads, except it’s just a website version of ProvideSupport. If you won’t let that bother you too much, you may read the upcoming steps that you ought to take, like customizing your chat messenger window, then add chat buttons to your mails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s logo. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you are able to personalize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited . You can also see a world map and a spot from which a user writes to you.
Transfer chats between agents
Provide Support offers She capability to transfer ongoing discussions between representatives. The other representative can follow-up the situation and answer within seconds. It’s helpful when an agent doesn’t possess the knowledge to address the case. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the best word. Chat Through Outlook
Provide Support Drawbacks
I’m not a avid fan of The look of Provide Support port. I overlook that the personalization when it comes to the whole site. The picture on the home page is a Stock picture which provides you the impression that everything there doesn’t have any character as well. The video tutorial I watched felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the dearth of character might have no effect on customer support on your site, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They let four types of Payments, every month every two months, every six months and annually. Paying annually is the best alternative or each the plans. They offer 3 plans — small company with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the program, you might discover there what you want to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be tried without any cost for 30 days. All features (out of further operators) could be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” form of billing and support that is provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to provide this app a download, check it out for 30 days, and choose at the end of the free period whether you would like to keep from there. Chat Through Outlook