Introduction Chat To
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Chat To
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There is the Inbox section, accessible in the app’s sidebar — there territory each the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can quickly check their information this handy little feature is put on the correct and it is useful when targeting your clients’ needs. What is more, below we’ve site visitors department, telling us about all of the folks on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to see what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, quick answer or ignore (which, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to five agents. It offers customizable chat in 20 languages, various programs (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it’s not very scalable. You’ve only two plans: one is very basic and the other one may not be enough if you are working with enterprises businesses. However, as always, it all depends on your needs. Chat To
A nice addition that they Offer is that which they call a Callback attribute. What it really does is that people can leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your possible leads afterwards.
JivoChats is integrated With Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to change between the apps to reply. All messages out of social networks look right in the JivoChat desktop or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
In case that is not enough, They’re throwing an API for programmers, that’s the whole documentation developers can use if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is ordered by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more fulfilled, they also supply reports which monitor the quality of your customer services.
In terms of the Plan, The whole site looks very nice and that I may also say that UX does not lack in that department. There’s one thing which confused me though: when I was on the main site , I clicked on the chat window three times, before I understood I need to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always somebody online chat!
The verdict of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are searching for a standard live chat solution, it truly will come for a reasonable price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they’re Excellent in what they provide, and I believe They’ll be scaling and supplying other plans with a larger range of attributes To satisfy their future clients. Chat To