Introduction Chat To Or Chat With
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the tool, and having live chat available on your own website is a procedure which can be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Chat To Or Chat With
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to see each of those visitors that are on your website at any given time, in addition to their own IP address, their referral origin, their regional time, operating system and a whole lot more. While some of the info will be a whole lot more beneficial than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any help. They offer 10 days free trial, no credit card needed.
Once you install an account, You are brought to a site which looks a little old fashioned. It seems like it’s full of advertisements, but it is only a site edition of ProvideSupport. If you won’t let that bother you too much, you may read the next steps which you ought to take, like customizing your conversation messenger window, then add chat buttons to your mails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. It is also possible to add your operator’s image so the chat looks more personal. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger can be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your own Website’s style, you can personalize the chat messenger with offered styles and colour schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to look at your customer’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She ability to move ongoing discussions between representatives. The other agent can follow-up the situation and answer within minutes. It is useful when an agent does not have the knowledge to solve the case. Thanks to moving chats there is no delay, which increases client satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Chat To Or Chat With
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The picture on the home page is a Stock image which gives you the impression that everything there does not have any character too. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of personality here might not have any effect on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is your ideal alternative or all the plans. They offer 3 plans — small company with 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor info provides you an insight in what clients are looking for. You have tons of customization options that you can use in your chat.
If you are not bothered by A little old look of the program, you may discover there what you want to provide customer support to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted without any cost for 30 days. All attributes (outside of further operators) could be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of their supply, possibly, and billing going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to implement a live chat option on your site, our very best suggestion would be to give this app a download, try it out for 30 days, and decide in the end of the free period if you would like to keep from that point. Chat To Or Chat With