Overview Chat Today
Let’s Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their logo and green background immediately made me feel calm. Well playedJivoChat! Chat Today
Their main slogan is: “Turn your website traffic into paying customers with JivoChat.”
It is a free tool to help You track and speak with customers visiting your site, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many measures are still left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it is very neat. There is the Inbox section, available in the program’s sidebar — there territory all the incoming requests from your customers. Then, we’ve got a section Chats, where you can see your existing discussions. It looks like this:
When chatting with your Customers you can immediately check their information this convenient little feature is placed on the right and it is invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, telling us about all the people on our site.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out exactly what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, fast reply or dismiss (which, naturally, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It provides customizable chat in 20 languages, different programs (including mobile and desktop ) and 24”7client support.
The other strategy is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one might not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Chat Today
A Wonderful addition that they Offer is that which they call a Callback feature. What it does is that visitors can leave you their number and you can call them back at your first convenience. On their site they’re stating:”Chat is suitable for delicately accompanying customers on the site, and instant callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can receive your responds right to their Facebook. In regards to you as an agent, Jivo won’t make you switch between the apps to reply. All messages out of social networks appear right in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for developers, that’s the whole documentation developers can utilize if they want to incorporate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this thing takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the level of your customer service.
Concerning the Plan, The entire site looks really nice and I may also say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the primary website, I clicked on the chat window three times, until I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done simpler. The excellent news is that if I wanted something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re looking for a basic live chat solution, it truly does come for a reasonable price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they’re Excellent in what they offer, and I believe They will be scaling and supplying different programs with a wider range of attributes To satisfy their future customers. Chat Today