Why Select Crisp? Chat Tool Comparison
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the right choice for your business and startup as well. You will understand how to compare live talks and that metrics might be important for you too. Chat Tool Comparison
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their attention from a live chat to an”all in 1 company suite”. Their live chat still works, but metrics that are significant for us were eliminated. We have used those metrics for our yearly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we’re searching for quality service rather than quantity and the pricing seems to outperform the benefit. So our choice was clear at the moment: we had to move on.
We found 14 days history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had that feature, some at higher price tags, others combined with a badly executed search feature, and so the background was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was incorrect – we made that mistake already once. We can not restrict on the contacts we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite pleasant, we climbed up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They believe the same way we do at Storyblok, we don’t wish to restrict the consumer to the use of this machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you choose a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the same site for more than 30 seconds”. Those triggers are a good method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This component is available in most solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should be able to send pertinent content according to some metrics those live talks offer. To be honest, we are not sending many mails, because we hate spam on our side. So we want to send specific mails to specific target groups and again: we really like the execution in the Crisp client. It is straightforward and fulfilled our needs at a sensible price tag.
Amount of brokers
The agent seats is kinda Intriguing, it is something that you can control. You could choose 1 account for the entire team (which is cheap with most solutions), or you could go for a single seat for each team member. Since we want to have that personal approach to our clients the notion of using one accounts for the entire group was dropped instantly. We have started to compare the first paid program contrary to most of the high tier plans to observe how the price scales again. The greatest prices we found were about ~$155/m per seat where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was excellent for analyzing. Chat Tool Comparison
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key channels. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools – so we concentrated on how they work and perform together with Slack. We analyzed some of them and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack which was a no-go for us. We reported that issue to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you can handle all of your user queries.”
From our experience, Crisp actually Ships with the focus on such chat experience for your customers. That is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The last few points you noticed that we compared the lower grade programs and attribute together with the highest tier plans, some are cheap at the beginning and become expensive as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those attribute we didn’t need but would have to pay for. We are glad to state we believe we have the best fit for us, perhaps it will fit as nicely for you. We saw the list of 8 facets above is all you need to locate your best fit.
We made contact with unbelievable great people (thank You!) And companies all around the world. We might have had exactly the exact same experience with other live chats as well, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients that are searching for a live chat . We’ve upgraded to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you have a query or want to inform us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Chat Tool Comparison