Background Chat Tool Comparison
There’s no reason live chat should not be simple. Chat Tool Comparison
It’s all about connecting with your clients and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online shops give you a much too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has a different strategy.
Pure Chat is a live chat software that aids small businesses deliver instant replies and convert more leads.
You are not likely to locate anything mad with this particular tool, but that’s the glory of this. The pricing is straightforward. The features are simple, and the overall interface makes it rather easy to communicate with customers who want answers quickly.
So let us have a deeper look into the live chat platform to know who it’s best for and all of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their clients directly on their website. Its features include unlimited agents, unlimited chats, complete chat history, widget customization, and much more. We compiled Pure Chat user reviews from around the net and decided that it’s normally favorable evaluations. We also shared its own accessible pricing options.
Summary of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated that they were in a position to convince customers to commit to a buy within moments of communication through the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the usage of phone calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He explained that making it hard to maintain agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting chats at the ideal time depends on how well you can track your traffic. For instance, if you’re sitting on the Pure Chat backend you’ve got the capability to see which users are surfing your website in real-time. So if somebody is considering a pair of sneakers you sell on your site, you understand exactly what to begin talking about, and you have the instruments for making canned answers for certain parts of your website. Chat Tool Comparison
The obvious start to this particular review is the actual chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they have been to your site before, the representative on the backend sees each of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the chats arrive in real time ), but it also allows you to view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a conversation comes in, and you can schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like before, during and after the dialog. Don’t hesitate to modify around colours, set triggers for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You have the chance to go with the default stylings (which is fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for people who would love to handle live chats while on the go. By way of instance, if you need to leave the workplace but still wish to give the best support out there, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are carried over to the cellular apps. You’ve got settings for actually executing the talks, along with setting your accessibility, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your website in real-time. Your customer service is continually handled, since it works like texting from the cell phone.
The coverage is just one of the strongest parts of Chat, since it not only gives you the functionality for exporting accounts, but it provides beautiful graphs and vision for seeing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other options you will discover for live chat. For instance, a blog is provided for studying about updates and suggestions, while the Guides page is filled with information on the best way best to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to finish most of the research yourself.
A chat box is provided on the dashboard, so quick interactions with the service team are possible and they also offer email support in-app and about the web site for many plans. Chat Tool Comparison
Pure Chat doesn’t have a free trial. But you don’t need one at all, because the company delivers a solid free plan that you can continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a wide set of features that you don’t get together with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 website, boundless chats each month, per 1 day chat history and native cellular apps.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything out of the previous plan and service for five customers, three sites and 90 days of chat history.
Growth — For $100 per month you get everything out of the previous plan and support for ten consumers, five websites, an unlimited chat history and also the ability to eliminate the Pure Chat branding.
We enjoy the Free plan for people simply testing out the machine, but the genuine operation comes into play once you opt for the Starter Plan. The only gripe I have is that you have to get all the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this article to find out more about how using a live chat program can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Business — There are a great deal of free tools that can assist you in keeping expenses down. In this report, we share with you some answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients that are not pleased with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents use mobile devices to reply to customers?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
Popular Software Connections
When choosing a live chat program, it is essential that the software integrates with other applications your business is currently using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing strategy you pick. The Free Plan is very good for analyzing and small operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Development Strategy becomes up there for companies with big support groups. Chat Tool Comparison