Why Select Crisp? Chat Tool
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way it is possible to make the right decision for your company and startup as well. You will understand how to compare live talks and that metrics could be important for you also. Chat Tool
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we tried had this feature, some at higher price tagsothers together with a poorly executed search feature, therefore the background was not accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can not limit on the contacts we make because we actually wish to make contact with all of them. Unlimited contacts was exactly what we were looking for (at a reasonable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They believe the same way we do at Storyblok, we don’t wish to restrict the user to the usage of the system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you select a program and you may scale the amounts from 10 to 10.000 contacts (or much more ) with the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This part is available in most options we tested and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think that it’s a good way to retarget our audience because we ought to have the ability to send relevant content according to some metrics people live chats offer. To be honest, we are not sending many mails, because we also hate spam on the side. So we want to send specific mails to specific target groups and again: we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is rather Interesting, it is something that you can control. You could choose 1 account for the entire team (which is cheap with the majority of options ), or you could go for a single chair for every team member. Since we want to have this personal approach to our customers the idea of using one account for the whole group was dropped immediately. We’ve begun to compare the first paid plan against most of the high tier plans to see the way the cost scales . The greatest costs we discovered were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 agents, which was great for analyzing. Chat Tool
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We do not really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and added most of our resources – so we focused on how they operate and perform with Slack. We analyzed some of them and most are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the entire setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single station to reply to your users employing a simple team inbox where you are able to manage all of your user inquiries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your customers. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few things you noticed that we contrasted the lower grade plans and feature together with the highest tier programs, some are cheap at the start and be expensive as you use them. After using Crisp for six months now, and changed from a competition because of the expensive”end” and those attribute we didn’t need but would have to cover. We’re pleased to state we think we have the best fit for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you want to locate your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all around the world. We could have had the exact same experience with other live chats as well, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all clients who are searching for a live chat themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you’ve got a query or want to tell us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Chat Tool