Background Chat Tool
There is no reason live chat shouldn’t be simple. Chat Tool
It’s about connecting with your customers and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a much too intimidating interface with tools that are overkill for such a basic support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You’re not likely to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with clients who want answers fast.
So let’s take a deeper look into the live chat system to understand who it is best for and all of those attributes are most impressive.
Pure Chat is a live chat software which allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the net and decided that it has generally favorable ratings. We also shared its accessible pricing choices.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review said that the program is easy to setup and navigate due to its user-friendly interface. They also enjoy the way the tab switches to an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow at times, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Favorable User Review
A user who left a favorable review of Chat on G2 Crowd stated that they were able to convince customers to commit to a buy within minutes of communicating through the app. He also likes how the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the use of phone calls.
Most Useful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about getting timed out with notifications. He clarified that making it hard to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they have been logged off.
Starting chats at the ideal time depends on how well you may monitor your visitors. By way of instance, if you are sitting on the Chat backend you have the ability to view which users are browsing your site in real time. So if someone is considering a pair of shoes you sell on your site, you know exactly what to start talking about, and you even have the instruments for creating canned responses for certain components of your website. Chat Tool
The obvious start to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
Everything begins by showing a chat box to the new visitor. If they’ve been to your site before, the agent about the backend sees each the customer information and interactions that have occurred in the past. It works exactly like an instant messenger, (in which the chats arrive in real time ), but it also allows you to view previous transcripts and reps have spoken to a customer before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting to ensure clients know when you’re online.
Implementing a conversation box on your site only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like before, during and after the dialog. Don’t hesitate to change about colors, set causes for as soon as the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the chance to decide on the default option stylings (which is nice,) but the layout tools are simple enough for beginners and powerful enough for more sophisticated users.
The two iOS and Android programs are offered for people who’d love to manage live chats while on the go. For instance, if you need to leave the office but still want to give the best support out there, you won’t have to worry about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the cellular apps. You have settings for actually executing the talks, along with setting your availability, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who is on your website in real time. Your customer service is continually managed, since it functions like texting from the phone.
The coverage is just one of the strongest parts of Chat, since it not only provides you the functionality for exporting accounts, but it provides amazing graphs and imagery for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions about your staff or to figure out which unruly customers you might be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are a lot more impressive than some of the other solutions you’ll discover for live chat. For example, a site is provided for studying about updates and suggestions, while the Guides page is full of information on the best way best to sell online, how to handle rude clients, how to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and about the web site for all programs. Chat Tool
Pure Chat does not have a free trial. But you do not want one at all, because the provider offers a strong free plan that you can continue to use for as long as you want. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of features that you don’t get together with the free bundle.
Let us take a look at what plans you can Pick from:
Free — For $0 you get support for one user, one website, boundless chats each month, per one day discussion history and native mobile apps.
Starter — For $20 per month you receive support for two consumers, two sites, unlimited chats per month, a 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five users, three websites and 90 days of chat history.
Growing — For $100 per month you get everything out of the previous plan and support for ten users, five websites, an infinite chat history and also the capacity to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the system, but the true functionality comes into play once you choose the Starter Plan. The only criticism I have is that you have to receive all of the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software for small companies and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how using a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools that may assist you in keeping down expenses. In this report, we share with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat possess a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these directions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to respond to clients’ queries from anywhere.
When deciding upon a live chat software, it is important that the program integrates with other software your company is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for testing and tiny operations with just a couple of products and one rep. The Starter Plan is most likely the most common, although the Growth Plan becomes up there for businesses with big support groups. Chat Tool