Introduction Chat Tools For Customer Support
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are many customizable aspects of this tool, and using live chat which can be found on your website is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Tools For Customer Support
The Live chat app itself is a great deal more involved than your normal customer. You will have the ability to see every one of the visitors that are on your website at any given time, as well as their own IP address, their referral source, their local time, working system and a whole lot more. While some of the information is going to be much more valuable than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website that looks a little old fashioned. It looks like it is packed with advertisements, except it’s just a site version of ProvideSupport. If you wont let this bother you too much, you may read the next steps which you should take, like customizing your chat messenger window, then add chat buttons for your mails, produce a set of predefined answers and many more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s logo. It is also possible to put in your operator’s picture so the chat appears more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Site’s style, you can personalize the conversation messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot from which a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving representatives. The other agent can follow the situation and answer within minutes. It’s useful when an agent does not possess the knowledge to solve the case. Thanks to transferring talks there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you’re able to choose the right word. Chat Tools For Customer Support
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the main page is a Stock image which provides you the impression that everything there doesn’t have any character too. The movie tutorial I saw felt automated, like it was not the real person speaking.
I like brands with personalities. While the dearth of character might have no impact on customer support on your website, it certainly discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for companies of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is the ideal option or each the plans. They provide 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can check out the PDF document in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight in what customers are looking for. You’ve got a lot of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the application, you might discover there what you need to give customer support to your clients.
Free Trial Opportunity
Live Chat From Provide Support can be attempted with no cost for 30 days. All features (outside of additional operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that is provided. None of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion is to give this app a download, check it out for 30 days, and decide in the end of the free period if you would like to continue from that point. Chat Tools For Customer Support