Why Select Crisp? Chat Tools Software
In this article I’ll cover our Experience with Crisp, why we changed, and the way you can make the right decision for your business and startup as well. You will know how to compare live talks and that metrics might be important for you also. Chat Tools Software
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their attention from a live conversation to a”all in one company suite”. Their live chat still works, but metrics which are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced with other metrics. We’ve obtained a leaderboard for our team members, which we didn’t use because we are searching for quality support and not quantity as well as the pricing appears to outperform the advantage. Our choice was apparent at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was intriguing. All live talks we tried had this attribute, a few at higher price tags, others together with a poorly implemented search feature, and so the history was not available. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many connections do we need?
We tried to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we really wish to make contact with them all. Endless contacts was what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They think the same way we do in Storyblokwe do not wish to limit the user to the use of this machine (eg. Content entrances or entries ), we want to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / communications
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a fantastic method to help your audience with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we analyzed and largely available in the very first paid program.
Possibility to send campaign messages
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics those live talks provide. In all honesty, we are not sending many mails, because we hate spam on our side. Therefore we like to send certain mails to particular target groups and : we really like the execution in the Crisp client. It’s simple and satisfied our needs at a reasonable price tag.
Number of agents
The agent seats is rather Intriguing, it is something you can control. You could choose one accounts for the whole group (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we want to get this personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We’ve begun to compare the very first paid program against the majority of the high tier programs to observe the way the price scales . The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was great for analyzing. Chat Tools Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We don’t really use integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our tools already – so we focused on how they work and perform with Slack. We tested some of these and most are actually working quite well. We found one which has huge delays when messaging from and to Slack that was a no-go for us. We reported that difficulty to them, but we do not know if they changed it since we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole set-up was done in a few minutes.
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers one channel to answer to your users employing a very simple team inbox where you can manage all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The past few things you noticed that we compared the lower grade plans and attribute with the maximum tier programs, some are economical at the start and be expensive as you use them. After using Crisp for six months today, and changed from a competitor because of the pricey”ending” and those attribute we didn’t need but might have to cover. We are pleased to say we think we have the very best fit for us, perhaps it will fit as well for you. We saw that the list of 8 aspects above is all you want to find your best match.
We made contact with incredible great people (thank You!) And businesses all over the globe. We could have had the same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers that are searching for a live chat . We’ve updated to the Crisp unlimited plan a while ago, and are glad that we made that decision. If you’ve got a query or want to tell us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us using Crisp! Chat Tools Software