Introduction Chat Tools Software
Let Us start with JivoChat’s home page. As a major fan of green and that’s linked to character, a leaf above their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Chat Tools Software
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most that in real time. To begin a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what potential clients like best: reductions!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Following is a fast preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, accessible in the app’s sidebar — there land each the incoming requests from your clients. Then, we have a section Chats, where you are able to view your current conversations. It looks like this:
When conversing with your Customers you can immediately check their information this convenient little feature is placed on the right and it’s invaluable when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about each the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user writers to you before he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they wish to chat, fast answer or ignore (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including mobile and desktop ) and 24”7client service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Chat Tools Software
A nice addition that they Provide is what they call a Callback attribute. What it really does is that people can leave you their number and you can call them back at your earliest convenience. On their website they’re stating:”Chat is suitable for delicately accompanying clients on the site, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You can easily get back in contact with your possible leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to switch between the apps to answer. All messages from social networks look right in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your Android and iOS native apps. If your clients are spending a lot of time searching through your shop on cellular, they will definitely find it rather convenient.
In case that is not sufficient, They are throwing an API for programmers, that’s the entire documentation developers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the industry just for 4 years — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their clients even more satisfied, they also offer reports that monitor the quality of your customer service.
In terms of the Plan, The entire website looks really nice and that I can even say that UX doesn’t lack in that section. There’s 1 thing that confused me when I had been on the primary websiteI clicked on the conversation window three days, before I understood I want to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that if I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re looking for a basic live chat option, it truly will come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I think that they’re really good in what they offer, and I think They’ll be scaling and supplying different plans with a larger range of features To meet their future customers. Chat Tools Software