Overview Chat Via Gmail
Provide Support is a Live Chat Service which may be implemented on websites and operated remotely as a third party client. There are lots of customizable facets of the particular tool, and using live chat available on your site is a process that may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are happy to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Via Gmail
The Live chat program itself is a great deal more involved than your average customer. You’ll have the ability to see each of those visitors which are on your website at any particular time, as well as their own IP address, their own referral source, their regional time, working system and a whole lot more. While some of the info will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your visitors as possible should they be needing any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You’re brought to a website which looks a little old fashioned. It seems like it is packed with advertisements, except it’s just a website version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps which you ought to take, like customizing your chat messenger window, add chat buttons to your emails, produce a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. It is also possible to add your operator’s image so the chat appears more private. The live chat button on the site can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your website’s most important theme.
If you want to match your Site’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your customer’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing discussions involving agents. The other representative can follow the case and answer within minutes. It’s useful when an agent doesn’t have the knowledge to address the instance. Thanks to transferring chats there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Chat Via Gmail
Provide Support Disadvantages
I’m not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which provides you the belief that everything there doesn’t have any character as well. The video tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the lack of personality might have no effect on customer service on your website, it definitely discourages individuals like me from using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and annually. Paying annually is your best alternative or all of the plans. They offer 3 plans — small company using 1 operator, company aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, then you can check out the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical presentation of real time visitor information gives you an insight into what customers are searching for. You’ve got tons of customization options that you can use in your conversation.
If you’re not bothered by A tiny old look of the application, you might find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (out of additional operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you do not take advantage of the supply, possibly, and billing going forward is quite straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and support that is provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Chat Via Gmail