Why Select Crisp? Chat Web Free
In this article I’ll cover our Expertise with Crisp, the reason we switched, and how it is possible to make the perfect decision for your company and startup as well. You will know how to compare live talks and that metrics might be significant for you too. Chat Web Free
How was that decision made?
Looking at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were searching for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their focus from a live chat to a”all in 1 company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we didn’t use because we’re looking for quality service rather than quantity and the pricing appears to outperform the advantage. So our choice was apparent at the moment: we needed to move on.
We found 14 times history, 30 days History and history (for higher plans that this is common), also here the cost scaling was intriguing. All live chats we attempted had this feature, some at higher price tags, others together with a poorly executed search feature, and so the history was not accessible. With Crisp, the boundless history is currently available with their first paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can’t limit on the contacts we create because we actually wish to earn contact with all of them. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you do not scale by use – that is huge! They think the identical way we do in Storyblokwe do not wish to restrict the user to the usage of this machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same website for over 30 seconds”. Those triggers are a good way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the very first paid plan.
Possibility to send campaign emails
From time to time we send emails Using our live chat. We think that it’s a good way to retarget our audience because we should have the ability to send pertinent content according to some metrics people live talks offer. To be honest, we’re not sending many mails, because we hate spam on the side. Therefore we want to send specific mails to particular target groups and : we really enjoy the execution in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the entire group (which is cheap with most options ), or you might go for a single chair for each team member. Since we like to get this personal approach to our customers the idea of using one accounts for the whole group was dropped instantly. We’ve started to compare the very first paid program contrary to most of the high tier programs to observe how the cost scales . The highest costs we discovered were about ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their highest package has unlimited agents seats included. Also, their free strategy allowed 2 representatives, which was great for testing. Chat Web Free
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main channels. We don’t really utilize integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added most of our resources already – so we concentrated on how they work and perform with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for all of us. We reported that issue to them, but we don’t know whether they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is designed to keep your workflow simple. From live chat to email, Crisp provides a single station to reply to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp really Ships with the attention on such chat experience for your clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The past few things you noticed that we compared the lower tier programs and attribute with the maximum tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those attribute we did not need but would need to pay for. We’re glad to state that we think we have the very best match for us, perhaps it will fit as well for you. We saw the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We could have had exactly the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does offer, we would and already do recommend it to all of customers that are searching for a live chat themselves. We have updated to the Crisp endless plan a while ago, and are thankful that we made that decision. In case you’ve got a query or wish to tell us about your experience using Crisp and other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us using Crisp! Chat Web Free