Why Select Crisp? Chat Web Service
In this article I’ll cover our Expertise with Crisp, why we switched, and how you can make the perfect decision for your business and startup too. You will understand how to compare live talks and that metrics could be important for you too. Chat Web Service
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat earlier, which shifted their focus from a live chat to an”all in 1 business suite”. Their live chat still works, but metrics which are important for us were eliminated. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics disappeared and were replaced by other metrics. We have obtained a leaderboard for our team members, which we did not use because we are looking for quality support rather than quantity as well as the pricing seems to outperform the benefit. So our choice was apparent at that moment: we needed to move on.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we attempted had this attribute, some at higher price tags, others together with a badly implemented search feature, therefore the background wasn’t available. With Crisp, the unlimited history is already available with their original paid program, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many clients will chat with us?” – and that has been incorrect – we made that mistake once. We can’t restrict on the contacts we make because we actually want to earn contact with them all. Unlimited contacts was what we were searching for (in a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts along with the price tag shifted from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do in Storyblok, we don’t want to restrict the consumer to the usage of this machine (eg. Content entrances or contacts), we would like to scale because their staff scales. So at Crisp you select a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same website for more than 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part is available in all options we tested and largely available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live talks provide. In all honesty, we are not sending many emails, because we also hate spam on our side. Therefore we want to send specific emails to specific target groups and : we really enjoy the implementation in the Crisp client. It is simple and fulfilled our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Interesting, it’s something you can control. You could choose 1 account for the whole group (which is cheap with most options ), or you could go for one seat for every team member. Since we like to get that personal approach to our customers the notion of using one accounts for the entire team was dropped instantly. We’ve started to compare the very first paid plan against the majority of the high tier plans to observe the way the price scales again. The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a look at Crisp again and found that their greatest bundle has unlimited agents chairs included. Additionally, their free plan permitted 2 agents, which was excellent for testing. Chat Web Service
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and added the majority of our resources – so we focused on how they work and perform with Slack. We tested some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack which was a no-go for all of us. We reported that issue to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the entire setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers a single station to reply to your users employing a very simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for your customers. Which is precisely what we were searching for since we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower grade plans and feature together with the maximum tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months today, and switched from a competitor because of the pricey”ending” and those attribute we did not need but might need to cover. We’re pleased to say that we think we have the very best match for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you want to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the globe. We could have had exactly the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does offer, we’d and already do recommend it to all customers who are looking for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are glad that we made that decision. In case you’ve got a query or wish to inform us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Chat Web Service