Background Chat Web Service
There’s no motive live chat shouldn’t be easy. Chat Web Service
It is about connecting with your customers and providing them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores give you a far too intimidating interface using tools that are overkill for this type of basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat program which aids small businesses deliver instant answers and convert more prospects.
You are not going to find anything crazy with this particular tool, but that’s the glory of it. The pricing is simple. The features are simple, and the total interface makes it rather simple to communicate with clients who want answers quickly.
So let’s take a deeper look into the live chat platform to know who it is ideal for and which of those features are most impressive.
Pure Chat is a live chat software that allows users to communicate with their clients directly on their website. Its attributes include unlimited agents, boundless chats, full chat background, widget customization, and much more. We compiled Pure Chat user testimonials from around the net and determined that it has normally favorable ratings. We also shared its accessible pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a positive review stated that the program is easy to setup and navigate because of its user friendly interface. They also like the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in client communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Pure Chat on G2 Crowd stated they were able to convince customers to commit to a purchase within moments of communicating through the program. He also likes how the tool supplies them with a means to answer clients’ questions quickly and promote their goods without the use of phone calls.
Most Useful Unfavorable User Review
A user who left a negative overview of Chat on Capterra whined about becoming timed out with notifications. He clarified that this makes it hard to maintain agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your traffic. For example, if you are sitting on the Pure Chat backend you have the ability to view which users are browsing your site in real time. So if someone is looking at a pair of sneakers you sell on your site, you understand exactly what to begin talking about, and you have the tools for creating canned responses for certain components of your website. Chat Web Service
The obvious start to this particular review is that the actual chat interface. Does it feel useable for both novices and advanced users?
Everything begins by revealing a chat box to the new visitor. If they’ve been to your site before, the agent on the backend sees each of the customer information and interactions that have happened before. It works exactly like an instant messenger, (in which the chats come in real-time), but it also lets you see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes from, and you’ll be able to schedule when you’re available for chatting so that customers know when you’re online.
Implementing a chat box on your website only takes a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. You then have the capability to personalize what the chat box appears like before, during and following the conversation. Feel free to change around colours, set causes for when the chat box pops open and then configure the types that you want people to fill out before speaking to you.
You have the opportunity to decide on the default option stylings (which can be fine,) but the layout tools are easy enough for beginners and powerful enough for more sophisticated users.
Both iOS and Android programs are offered for people who would like to manage live chats while on the go. For instance, if you need to leave the office but still wish to provide the best support out there, you won’t have to fret about it using a mobile app.
Pretty much all of the features you would find on the normal dashboard are taken over to the cellular apps. You have settings for actually executing the talks, together with setting your availability, handling transcripts and much more. This gives you a little boost of confidence as it doesn’t matter where you are when viewing who is on your site in real time. Your customer service is continually managed, as it works just like texting from the phone.
The coverage is one of the strongest parts of Pure Chat, because it not only provides you the performance for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics over time. It is possible to track your client satisfaction to make decisions about your employees or to determine which unruly customers you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are far more impressive than a number of the other options you’ll find for live chat. By way of instance, a site is provided for reading about updates and suggestions, while the Guides page is filled with advice about how to sell online, how to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you an idea about what other people are talking about using PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it seems as if you are going to have to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email support in-app and on the website for all plans. Chat Web Service
Pure Chat doesn’t have a free trial. However, you do not want one at all, since the company delivers a strong free plan that you could continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly obligations bring along a wide set of characteristics that you don’t get together with the free package.
Let us take a look at what plans you can Pick from:
Free — For $0 you receive support for one user, one website, boundless chats each month, a 1 day chat history and native cellular programs.
Starter — For $20 per month you get support for 2 consumers, two websites, unlimited chats each month, a 30 day chat history, native cellular programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you receive everything out of the former plan and service for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and support for ten users, five sites, an infinite chat history and the capacity to eliminate the Pure Chat branding.
We enjoy the Free program for individuals just testing out the machine, but the genuine functionality comes into play when you opt for the Starter Plan. The only gripe I have is that you have to get all of the way up to the $100 per month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to know our recommendations.
7 Ways Live Chat will be able to help you Achieve First Contact Resolution — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how using a live chat software can enhance your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools which can help you keep expenses down. In this report, we share with you some responses from small business owners using these tools to make their business processes easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients that are not pleased with their services. Read the following directions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides programs for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When deciding upon a live chat software, it’s essential that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for analyzing and tiny operations with only a couple of products and a single rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with large support groups. Chat Web Service