Why Select Crisp? Chat Webcam
In this article I’ll cover our Expertise with Crisp, why we switched, and how it is possible to make the perfect choice for your company and startup as well. You may know how to compare live talks and that metrics might be important for you too. Chat Webcam
How was that choice made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat earlier, which somehow shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were removed. We’ve used those metrics for our yearly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We have obtained a leaderboard for our team members, which we did not use because we’re looking for quality service rather than quantity and the pricing seems to outperform the benefit. So our choice was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and unlimited history (for greater plans that this is common), here the cost scaling was intriguing. All live talks we attempted had that attribute, some at higher price tagsothers combined with a badly executed search feature, therefore the history was not accessible. With Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake already once. We can’t limit on the connections we create because we actually wish to earn contact with all of them. Unlimited contacts was exactly what we were searching for (in a reasonable price tag). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of cost scaling for most of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – which is huge! They believe the identical way we do at Storyblok, we don’t wish to restrict the consumer to the usage of this system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on precisely the same site for more than 30 seconds”. Those causes are a good method to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part can be found in most options we analyzed and largely available in the first paid plan.
Ability to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our viewers because we ought to have the ability to send relevant content based on some metrics people live chats provide. To be honest, we are not sending many mails, because we also hate spam on our side. Therefore we want to send specific emails to particular target groups and : we really like the implementation in the Crisp customer. It’s simple and fulfilled our needs at a reasonable price tag.
Amount of brokers
The agent chairs is kinda Interesting, it’s something you can control. You could choose one account for the whole team (which is cheap with most options ), or you might go for a single seat for every team member. Since we want to have that personal approach to our customers the idea of using one accounts for the whole team was dropped immediately. We have started to compare the very first paid program against the majority of the high tier programs to see the way the cost scales again. The greatest costs we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a peek at Crisp again and found their highest bundle has unlimited agents seats included. Also, their free strategy allowed 2 agents, which was excellent for testing. Chat Webcam
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included most of our tools already – so we concentrated on how they work and function with Slack. We tested some of these and most are actually working quite well. We found one that has enormous delays when messaging from and to Slack which was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the whole setup was completed in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to maintain your workflow easy. From live chat to email, Crisp provides one station to reply to your users employing a very simple team inbox where you can manage all of your user queries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower tier programs and attribute together with the maximum tier plans, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competition because of that pricey”end” and those feature we didn’t need but would have to pay for. We’re pleased to state we believe we got the very best fit for us, maybe it will fit as nicely for you. We saw the listing of 8 facets above is all you want to locate your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the globe. We might have had the exact same experience with other live discussions too, but the price tag combined with the feature set Crisp does provide, we’d and do recommend it to all clients that are looking for a live chat themselves. We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that choice. If you’ve got a question or wish to inform us about your adventure using Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or chat with us with Crisp! Chat Webcam