Overview Chat Website Template
Provide Support is a Live Chat Service which can be implemented on websites and operated as a third party client. There are lots of customizable facets of this tool, and having live chat which can be found on your own site is a procedure that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the varied elements of Live Chat by ProvideSupport.com. Chat Website Template
The Live chat program is a great deal more involved than your average customer. You’ll have the ability to observe every one of those visitors which are on your site at any given time, as well as their own IP address, their own referral source, their regional time, working system and a whole lot more. While some of this info will be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They offer 10 days free trial, no credit card required.
Once you set up an account, You’re attracted to a website which looks somewhat old fashioned. It seems like it’s full of advertisements, except it’s just a website edition of ProvideSupport. If you won’t let this disturb you too much, you can read the upcoming steps which you should take, such as customizing your chat messenger window, then add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message along with company’s logo. You can also put in your operator’s image so the chat appears more personal. The live chat button on the site can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger could be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your Website’s style, you can customize the conversation messenger with offered fashions and color schemes.
Real-time visitor tracking
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. You can also see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing discussions involving agents. The other agent can follow the situation and answer within minutes. It is helpful when an agent does not have the knowledge to address the case. Due to moving chats there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a suggestion list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will give you a drop down box with a list of possible spellings and you can choose the right word. Chat Website Template
Provide Support Disadvantages
I am not an avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the belief that everything there does not have any personality too. The video tutorial I watched felt automated, like it wasn’t the real person talking.
I like brands with personalities. While the dearth of character here might not have any impact on customer support on your site, it certainly discourages individuals like me from using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every 2 months, every six months and yearly. Paying annually is your ideal alternative or all the plans. They offer 3 plans — little company with 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can check out the PDF document where they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information gives you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old expression of the program, you might discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted with no cost for 30 days. All attributes (out of further operators) can be accessed with this free time trial period. Provide Support won’t always harass you in the event that you don’t take advantage of the supply, possibly, and billing going forward is very straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that’s provided. Not one of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our customers. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to give this program a download, try it out for 30 days, and decide in the end of the free period whether you’d like to continue from that point. Chat Website Template