Why choose Crisp? Chat Websites
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the right decision for your company and startup as well. You will know how to compare live chats and which metrics could be important for you too. Chat Websites
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat vendors, we identified that the core feature and metrics we were searching for.
What did we use previously?
We have Used multiple other live chat earlier, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still works, but metrics which are important for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We have got a leaderboard for our team members, which we did not use because we’re searching for quality service and not quantity and the pricing appears to outperform the benefit. So our choice was apparent at that moment: we had to move on.
We found 14 times history, 30 days History and history (for greater plans this is common), also here the cost scaling was interesting. All live chats we tried had this feature, some at higher price tags, others together with a poorly implemented search feature, and so the history was not accessible. With Crisp, the unlimited history is currently available with their first paid program, and it not only ships with a reasonable price tag, but also their hunt works exceptionally well.
How many connections do we need?
First, we attempted to answer that Question with another question”how many customers will talk with us?” – and that has been wrong – we made that mistake once. We can not restrict on the connections we make because we actually wish to earn contact with them all. Endless contacts was what we were looking for (in a reasonable price tag). What we found were chats with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the identical way we do at Storyblokwe do not want to restrict the user to the use of this machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on precisely the exact same site for more than 30 seconds”. Those causes are a good method to help your viewers with questions they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in most options we tested and mainly available in the first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a good way to retarget our audience because we should be able to send pertinent content according to some metrics those live chats provide. To be honest, we are not sending many emails, because we hate spam on our side. So we like to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The broker chairs is rather Intriguing, it is something that you can control. You could choose one accounts for the whole team (which can be cheap with most options ), or you could go for one seat for each team member. Since we want to have this personal approach to our customers the notion of using one accounts for the entire group was dropped instantly. We’ve started to compare the very first paid program contrary to most of the high tier programs to observe how the price scales again. The greatest prices we found were about ~$155/m per chair where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 representatives, which was great for testing. Chat Websites
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the key stations. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included the majority of our tools already – so we concentrated on how they operate and perform with Slack. We analyzed some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. Together with Crisp the integration worked instantly, notifications came immediately and the entire setup was done in a couple of minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers one station to answer to your users employing a simple team inbox where you can handle all your user inquiries.”
From our experience, Crisp actually Ships with the attention on that chat experience for your customers. Which is exactly what we were looking for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we compared the lower tier programs and attribute together with the highest tier programs, some are cheap at the beginning and be costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we did not need but might have to cover. We are glad to state we believe we have the very best match for us, maybe it will fit as nicely for you. We found the list of 8 aspects above is all you need to find your best fit.
We made contact with incredible Fantastic people (thank You!) And companies all over the world. We could have had the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and do recommend it to all customers who are searching for a live discussion themselves. We’ve updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. In case you have a query or want to tell us about your experience with Crisp along with other live discussions, feel free to drop us a comment below or send a conversation or chat with us with Crisp! Chat Websites