Overview Chat Websites
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Chat Websites
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential customers like best: discounts!
What I liked about the Signing up process is I could see just how many steps are still left. Following is a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it is quite neat. There’s the Inbox part, available from the app’s sidebar — there territory all the incoming requests from your customers. Then, we have a section Chats, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their information — this convenient little attribute is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all of the folks on our site.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, quick answer or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It offers customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client support.
The other strategy is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that is missing is that it’s not very scalable. You’ve only two strategies: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on your needs. Chat Websites
A Wonderful addition that they Offer is what they call a Callback feature. What it does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying clients on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You may easily get back in touch with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can receive your responds right for their Facebook. When it comes to you as an agent, Jivo will not force you to change between the programs to reply. All messages out of social networks look directly in the JivoChat desktop and/or mobile program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native apps. If your customers are spending a lot of time searching through your store on mobile, they will definitely find it rather convenient.
If that is not sufficient, They are throwing an API for developers, which is the entire documentation programmers can use if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more fulfilled, they also supply reports that monitor the quality of your customer service.
Concerning the design, The whole website looks really nice and that I can also say that UX doesn’t lack in that section. There’s one thing which confused me though: when I had been on the main site , I clicked on the chat window three days, before I understood that I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that if I needed something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its own job. For businesses who’re searching for a basic live chat solution, it truly will come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I think that they are Excellent in what they provide, and I think They’ll be scaling and supplying other programs using a larger selection of features To satisfy their future clients. Chat Websites