Intro Chat Websites
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party client. There are many customizable aspects of this particular tool, and using live chat which can be found on your own site is a procedure that may be finished in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Chat Websites
The Live chat program itself is much more involved than your average client. You will have the ability to observe every one of the visitors that are on your site at any given time, as well as their own IP address, their own referral origin, their local time, operating system and much more. While some of the info will be a whole lot more valuable than the rest, it is going to help keep you (or your designated chat operators) as informed on your customers as possible should they be needing any help. They offer 10 days free trial, no credit card required.
Once you install an account, You are brought to a website which looks a little old fashioned. It looks like it’s full of advertisements, but it is just a website version of ProvideSupport. If you won’t let this bother you too much, you may read the next steps that you should take, such as customizing your conversation messenger window, add chat buttons for your mails, produce a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s logo. You can also put in your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an present gallery, or you can upload your own picture. The chat messenger could be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your Site’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats between representatives. Another representative can follow the situation and reply within minutes. It is useful when an agent doesn’t have the knowledge to address the case. Thanks to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the right word. Chat Websites
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the belief that everything there does not have any personality too. The video tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the lack of personality here might not have any impact on customer support on your website, it certainly discourages individuals like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They allow four types of Payments, each month every two weeks, every six months and yearly. Paying annually is your best option or each the plans. They offer 3 plans — small company using 1 operator, Corporate plans with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can take a look at the PDF file where they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor info gives you an insight in what clients are looking for. You’ve got a lot of customization options that you may use in your conversation.
If you’re not bothered by A little old look of the program, you may find there what you want to give customer service to your clients.
Free Trial Option
Live Chat From Provide Support can be tried with no cost for 30 days. All attributes (out of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you if you don’t take advantage of the supply, either, and billing going forward is quite straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of billing and service that is provided. Not one of the authors at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat solution on your website, our best suggestion is to provide this program a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from that point. Chat Websites