Intro Chat Widget
There’s no motive live chat shouldn’t be simple. Chat Widget
It’s about connecting with your customers and giving them the very best solution in a reasonable amount of time.
Nevertheless, many live chat extensions for internet stores offer you a much too intimidating interface with tools which are overkill for this type of basic support moderate.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small businesses provide instant answers and convert more leads.
You are not likely to locate anything crazy with this tool, but that is the glory of it. The pricing is straightforward. The features are easy, and the overall interface makes it quite easy to communicate with clients who need answers quickly.
So let us take a deeper look to the live chat system to understand who it is best for and which of the features are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their site. Its features include unlimited agents, boundless chats, complete chat background, widget personalization, and much more. We compiled Pure Chat user reviews from around the web and determined that it’s generally favorable evaluations. We also shared its available pricing options.
Overview of User Reviews
What PureChat does well:
Users who gave Pure Chat a favorable review stated that the program is simple to set up and navigate due to its user-friendly interface. They also enjoy the way the tab switches into an email form when all the operators are all offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the program can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd said that they have been able to convince customers to commit to a buy within minutes of communication through the app. He also likes the way the tool provides them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative overview of Pure Chat on Capterra complained about getting timed out without notifications. He explained that this makes it hard to maintain agents who’ve retail duties on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can track your traffic. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to view which users are surfing your site in real-time. So if someone is considering a pair of shoes that you sell on your website, you understand exactly what to start speaking about, and you even have the tools for making canned responses for certain parts of your website. Chat Widget
The obvious beginning to this particular review is that the actual chat interface. Does this feel usable for both beginners and advanced users?
It all starts by revealing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred in the past. It functions just like an instant messenger, (where the chats arrive in real time ), but in addition, it lets you view previous transcripts and which reps have spoken to a customer in the past.”
Notifications are sent to you when a conversation comes from, and you’ll be able to schedule when you are offered for chatting so that clients know when you’re online.
Implementing a conversation box on your site only takes a quick copy and paste of a code or using their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the chat box looks like before, during and after the conversation. Don’t hesitate to modify about colours, set causes for when the chat box pops open and then configure the forms that you need people to fill out before speaking to you.
You’ve got the opportunity to go with the default stylings (which can be fine,) however, the layout tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android apps are offered for those who would love to manage live chats while on the move. For example, if you have to leave the office but still want to provide the best support on the market, you won’t need to fret about it with a mobile app.
Pretty much all the features you would find on the normal dashboard are all taken over to the cellular apps. You have settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when viewing who’s on your website in real time. Your customer support is continually handled, since it functions just like texting from your phone.
The reporting is just one of the strongest parts of Pure Chat, because it not only gives you the performance for exporting accounts, but it supplies amazing graphs and imagery for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which unruly customers you may be spending too much time .
Pure Chat Customer Service
The Pure Chat service outlets are far more impressive than a number of the other options you’ll discover for live chat. For instance, a blog is supplied for reading about updates and tips, while the Guides page is full of advice on the best way best to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page gives you an idea of what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and much more. I didn’t find any support modules for calling in or emailing, so it looks as if you are going to need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the service team are potential and they also provide email support in-app and about the web site for many programs. Chat Widget
Pure Chat does not have a free trial. However, you don’t want one at all, since the provider offers a strong free plan that you can continue to work with for as long as you want. The paid programs are reasonably priced too, along with the monthly obligations bring along a wide set of features that you don’t get with the free bundle.
Let’s take a look at what programs you can choose from:
Free — For $0 you receive support for one user, 1 site, boundless chats each month, per 1 day discussion history and native mobile apps.
Starter — For $20 per month you receive support for 2 consumers, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 a month you get everything from the former plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 a month you receive everything out of the previous plan and service for ten users, five sites, an infinite chat history and also the ability to eliminate the Chat branding.
We enjoy the Free program for individuals simply testing out the machine, but the genuine functionality comes into play when you choose the Starter Plan. The only criticism I have is that you have to get all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a customer’s concern at the very first point of contact is an integral performance indicator. Check out this article to learn more about how employing a live chat program can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a great deal of free tools which may help you keep down expenses. In this article, we share with you some responses from small business owners who use these tools to produce their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day free trial.
Can I ask for a refund if I am not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for customers who aren’t pleased with their services. Read the following directions to find out the cancelation terms along with other specifics.
Can agents utilize mobile devices to reply to clients?
Yes. Pure Chat offers apps for both iOS and Android to allow agents to respond to clients’ inquiries from anywhere.
When choosing a live chat program, it’s essential that the software integrates with other software your company is now using. Here is a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use chat box tool such as Pure Chat. It all depends on the pricing strategy you pick. The Free Plan is very good for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with large support groups. Chat Widget